VAT Charged twice?

J-Wildcard

Rookie
Hi, i have message tennis warehouse Europe this morning to try and resolve this but received an abrupt response and no further communication? I purchased a Head Gravity Tour frame last week and I have paid VAT at point of purchase. Unfortunately Great Britain has now left the EU so they have changed how tye VAT is taken. As a result I have now had UPS visiting me the last two mornings to try to resolve this. I was hoping it would have been dealt with today but I've not heard anything further back from tennis warehouse Europe which us understandably very disappointing. I guess in the meantime anyone purchasing from the UK is likely to encounter this problem on any purchases made until it is resolved. I am pretty shocked how poor the customer service has been. Very disappointed
 

esm

Hall of Fame
Good point - following.
i was thinking about this the other day too and was going to email the other retailer in Germany to ask the VAT situation if purchased from the UK.
 

J-Wildcard

Rookie
Yes, i would do that. I have been trying to contact them regarding this but unfortunately had no response yet. The customer service has been non existant so far. I think the main thing I'd you are ordering is to select non EU and the tax will be paid upon entering the UK right now. Its a pain but I've now got to forward the VAT details for tennis warehouse to resolve this, very inconvenient and very poor I've had no guidance for this. Fortunately I've had more help from UPS to get this sorted.
 

TWE Staff

Administrator
Hi @J-Wildcard,

Sorry you've been having issues with your order.

I spoke with customer service and they told me they have emailed you back as well as called you and left a voicemail message.

Unfortunately it is the case that you pay VAT on the order at purchase, but due to recent Brexit related changes orders have to be cleared through UK Customs where duties, taxes and fees for import will be charged as is the case with other Non-EU countries. Therefore, as mentioned, orders placed and paid for on the website include VAT, but UPS are charging for the above mentioned duties.

Thanks,

TWE Staff
 

J-Wildcard

Rookie
Hi, thanks for the reply regarding this.
Yes it is a difficult time with the recent changes being implemented, the problem with this is that I have paid the UK VAT @ 20% at point of purchase when now the UK is non EU. As you mentioned the duty being charged upon entry to the UK is the 20% VAT which was charged when I purchased the items. It would be good to speak to someone regarding this. I understand that the import side of it is difficult now as this handling fee is combining into effect also which further boosted the charges made and caused delay. I have legally looked into this and was given the following information :

When the UK leaves the EU VAT area, it will become a third country. This means that the way businesses manage VAT on goods and services exported and imported to/from the EU will change. Sellers will not charge VAT, but buyers will have to pay VAT to HMRC at the point of import (alongside any applicable customs duties)

This is where the problem lies as I am being asked to pay the duty on this item twice which is not acceptable.
 

J-Wildcard

Rookie
I've checked on the EU side of things as the sale of goods is initially taking place within the EU and as I thought for goods being sent outside the EU now they are not subject to VAT, otherwise has is the case for me, the items will subject to VAT payments twice.


I will need to be refunded for the VAT paid, the simplest way is that the seller settles the UPS invoice until their system is set up to make the correct adjustment to VAT charged now the UK is no longer in the EU.

I felt like I was being cheated by being asked by UPS to pay this VAT once again and that's why I did not pay it.

I think for tennis warehouse Europe its just a change in rules but in no way should I be carrying the cost a until the appropriate changes being made to facilitate the sale correctly under the new guidelines.

I have used tennis warehouse Europe several times in the past and the goods have been delivered with no issue whatsoever and have been great to deal with. Its frustrating I'm sure for both sides while this is still in its early stages until these things are ironed out.
 

HitMoreBHs

Semi-Pro
Sorry to hear of your woes with the VAT issues and thank you for posting your experience. As a moderately regular UK purchaser from TWE, I had been having some concerns over such potential issues following Brexit. Looks like I’ll not be ordering from TWE anytime soon to allow all these teething issues to shake down.

Hope it all gets sorted soon. I don’t doubt that it will, TWE being a reputable business with generally good customer service (they’re sometimes hard to get over the phone, but email is reliable albeit slower). It is hassle that one can do without and leads to unnecessary stress. Enjoy the Gravity Tour when we’re finally allowed back on the courts again. Fabulous stick, indeed.
 

elsk

New User
What a mess, I generally find UK retailers have less stock and fewer deals TWE and other european retailers have been so good but now seems brexit has ruined this option. How is this going to work with demos and returns? You need to claim the money back from two places?

I wonder what % of sales is from the UK? We either need the UK and EU to sort this mess out or TW to setup a shop in the UK...
 

J-Wildcard

Rookie
I have spoken with Tennis Warehouse Europe this morning and pleased to say they are working hard to resolve these issues right now. The understanding was that there would be a transition period to get this smoothed out so as these import issues but unfortunately at these charges were just put in place. I was personally unfortunate as the system has been changed. They have helped me resolve this issue now and I am confident that it will be sorted out very shortly now they are aware of these issues happening like this. Many other European retailers have suspended shipping orders to the UK in the short term due to the way this situation has been handled.
It is good news moving forward as it would be terrible if the UK customers were not able to use Tennis Warehouse Europe as they do offer a great choice of products and offer many options on accessories etc which are not easily obtained elsewhere.
 

WYK

Hall of Fame
Bear in mind you may also have to pay customs duty and handling and insurance charges(for the courier handling the importation). Some of these charges can be in addition what UK customs charge.

To quote the Guardian:

For orders above £135 it is more complicated as they also attract import duty, which can range from 0% to 25% of the item’s value depending on what it is, what material it is made from and its declared value. There are thousands of different rates of duty and the system is difficult to navigate. Clothes typically attract a 12% customs duty, but it’s hard to generalise.

I used to export and import from the UK. Now I am about to swap my source to France as the costs are only slightly more, but the headache is hugely less, and delivery is more reliable.
 

D-Lite

Professional
Unfortunately, similar “double VAT charge” problems with have affected lots of people of late.

Post-Brexit internet shoppers are being made to pay up to a third MORE for their EU goods - as red tape confuses...

Hope it all gets sorted soon. TWE is such a great tennis retailer and has many more varied options and higher stock levels than any other UK retailer.
Phew, I was setting up my payment on TWE and I realised I should probably check what the exact deal is with import duties post-Brexit. Looks like I won't be getting that nice Fila Lio jacket after all - I don't think many places are stocking it either.
 

HitMoreBHs

Semi-Pro
Phew, I was setting up my payment on TWE and I realised I should probably check what the exact deal is with import duties post-Brexit. Looks like I won't be getting that nice Fila Lio jacket after all - I don't think many places are stocking it either.
Do go ahead and order the Lio jacket. So long as your total order value including delivery fees is under £135, it’s straightforward. TWE will collect the 20% VAT at point of sale and the order will be delivered to you in normal fashion with no additional charges to pay to the carrier.

I made a recent order from TWE in mid Jan 2021 of goods totalling £80; with VAT, I paid TWE £96. The order was delivered to me via DHL-Royal Mail and there were no further charges levied. The only difference from pre-Brexit is the order took a little longer to arrive (tracking showed it was in customs for a bit), and there were export documents attached to the outside of the carton.

I would happily order with confidence from TWE anything under £135. Above that, things get much more complicated due to import duties.
 
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D-Lite

Professional
Do go ahead and order the Lio jacket. So long as your total order value including delivery fees is under £135, it’s straightforward. TWE will collect the 20% VAT at point of sale and the order will be delivered to you in normal fashion with no additional charges to pay to the carrier.

I made a recent order from TWE in mid Jan 2021 of goods totalling £80; with VAT, I paid TWE £96. The order was delivered to me via DHL-Royal Mail and there were no further charges levied. The only difference from pre-Brexit is the order took a little longer to arrive (tracking showed it was in customs for a bit), and there were export documents attached to the outside of the carton.

I would happily order with confidence from TWE anything under £135. Above that, things get much more complicated due to import duties.
Ok, that's brilliant. Thanks for your reassurance - it's always good to hear first hand experiences on here! :giggle:
 

Pete Player

Hall of Fame
There may be something on the VAT, cause obviously the merch is not produced in the UK, if then exported to EU.

I glimbsed thru an official article, and there was a chapter on subsidary of UK business in the EU. probably a case similar to Tennis-warehouse, if the mother company is in UK, but merch delivered from a storage in Germany. Didn't quite read it thoroughly enough, but it looked to be really FCK-ED up situation. And gets even more hairy, if the merch is not produced in the same country as the mother company, but third.
 

Pete Player

Hall of Fame
Do go ahead and order the Lio jacket. So long as your total order value including delivery fees is under £135, it’s straightforward. TWE will collect the 20% VAT at point of sale and the order will be delivered to you in normal fashion with no additional charges to pay to the carrier.

...
That’s 150+ €! Where can you import that much, without customsduties? We have the minimum total of 10 € for tax and duties. That makes FCA at tops 41,67 € for tax and dutie free import from third countries.
 

HitMoreBHs

Semi-Pro
That’s 150+ €! Where can you import that much, without customsduties? We have the minimum total of 10 € for tax and duties. That makes FCA at tops 41,67 € for tax and dutie free import from third countries.
I don’t know the in’s and out’s of such details. All I can say is that I’ve now ordered twice from TWE since Jan 2021, both orders <£135. One delivered by DHL-Royal Mail and the other by UPS. Both times, VAT 20% charged by TWU and no additional payment was required on delivery.

As per TWE website:

IMPORTANT INFORMATION FOR ALL UK ORDERS:

For all orders below 135 £, VAT will be added to the invoice in the checkout process.

Orders above 135 £ are VAT free. VAT will be charge in the UK. Customers are responsible for any additional customs
duties and fees.
 
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elsk

New User
Makes sense, I made an order for under £135 and it was smooth as always. The biggest issue for me is the removal of the demo program for UK customers :(
 

HitMoreBHs

Semi-Pro
The biggest issue for me is the removal of the demo program for UK customers :(
Yeaaa... loss of the demo program from TWE to the UK is just p*nts! The legislative bureaucracy and archaic structure of the UK customs duties system is so unpalatable that it just isn't worth running the demo program for TWE.

I had some moderately expensive medical research lab reagents kindly gifted to my department to trial from a lab in Belgium. You wouldn't believe how long it took, and the amount of extra paperwork that was required just to get customs to release the reagents. :cautious:
 
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