Waiting for demos 11+ days

#1
I ordered 4 demo rackets on 4-15. They kept fluctuating between being in stock and having waiting dates on the diff rackets. The latest has 3 "Yes"and one "Waiting 4-24-19." But even that being the case with 2 day shipping shouldn't I get it today? My order number is 12248724. Is this the normal waiting time?

Thanks for the help,
Ryan
 

TW Staff

Administrator
#2
Hi Ryan,

I am sorry for the delay in getting your demos out. It looks like we are currently waiting on one racquet to arrive back at our warehouse from another customer and they have sent it back late. The demo program can have delays unfortunately as all four demo racquets have to be in stock for them to ship out. We are hoping the demo arrives back today so we can send your demos out soon. The other option can be to call in to our customer service department and remove the one demo racquet from your order and/or replace with another in stock demo. They can get the order shipped out right away.

Thanks,
Brittany, TW
 
#3
I've had this experience too and have cancelled two orders because they were never shipped. I just learned that TW doesn't hold demo racquets for your order, so if you have 4 on order and they are popular, chances are they're going to ship the in-stock racquets to another customer before your order can ever be completed. 3 out of 4 were in stock yesterday, but then they shipped them to other customers and the out of stock racquet came in today. :( I have four popular racquets in my order so it seems like it will never ship. Probably better to order two at a time, but then it costs more in shipping obviously and you can't compare them side by side.
 
#4
I've had this experience too and have cancelled two orders because they were never shipped. I just learned that TW doesn't hold demo racquets for your order, so if you have 4 on order and they are popular, chances are they're going to ship the in-stock racquets to another customer before your order can ever be completed. 3 out of 4 were in stock yesterday, but then they shipped them to other customers and the out of stock racquet came in today. :( I have four popular racquets in my order so it seems like it will never ship. Probably better to order two at a time, but then it costs more in shipping obviously and you can't compare them side by side.
I did get the sticks. The timing screwed me a bit on account of a prior engagement I had scheduled so there was very little time to hit. I did hit some. I liked the Volkl v feel 10 and I saw that it was on sale on a Happy Hour a few weeks ago. But I hadn't had a chance to try it even though I had ordered the racket. I wonder, if I decided to buy the Volkl racket if TW would honor the $99.00 price tag I saw it at after I had placed my order but before I got the chance to try the rackets.

If not I definitely wouldn't buy any out of this demo session and just get another 2015 Blade and modify it to my desired specs. I don't think I will demo for a while now.
 
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