Why is the USTA website so terrible!!

Discussion in 'Adult League & Tournament Talk' started by SGM1980, Jan 10, 2018.

  1. SGM1980

    SGM1980 Rookie

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    So frustrating to navigate, but now it's like it's actively working against me!

    It won't let me sign up for my spring leagues because my membership expires in 20 days, but it won't let me renew because it says I still have an active membership. THAT'S WHAT RENEWING IS YOU IDIOT! And the phone number they give me to call keeps me on hold for 15 minutes until I run out of time to wait around.

    Not to mention the fact that the site is impossible to use on a non-Apple phone.

    Sorry - but this is REALLY annoying me right now for some reason...
     
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    #1
  2. OnTheLine

    OnTheLine Hall of Fame

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    Man, I must be the only person with no issues regarding the site. I think it is a bit antiquated but always works fine for me.

    When I was in your shoes with membership that expired before a league was completed (3 months in advance!) that was a bit of a pain. I finally found their email to me regarding renewing and clicked through on that link instead and it went fine.
     
    #2
  3. SGM1980

    SGM1980 Rookie

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    You're a genius! I searched for a renewal notice in my email and did what you suggested and it worked.

    But I still find the website a real pain in the ***!
     
    #3
  4. OnTheLine

    OnTheLine Hall of Fame

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    Great, then my work here today is done. :)
     
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  5. kevrol

    kevrol Professional

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    I used to think the website was horrible. Sadly now I guess I'm so used to it that it doesn't bother me.
     
    #5
  6. jmc3367

    jmc3367 Rookie

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    Ha Ha me too
     
    #6
  7. J D

    J D Rookie

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    It is terrible. I used to teach website design for a living. I always used the USTA site for one of my examples of what not to do. It couldn't be more cluttered or harder to use.

    I hate to be all negative but It looks like it was designed by a bunch of flying monkeys. IMO, we should get more for our money.
     
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  8. navigator

    navigator Hall of Fame

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    Agree, it's a horrible site. A complete pain in the @SS. Probably the worst site given the size of the organization that I've ever come across. And it has a very direct peer... the ITF. The ITF site is fantastic. Intuitive, well-organized, easy to use... basically very user friendly. Maybe the USTA should spend a small fraction of that hundreds of millions they spent on the Lake Nona performance center and design a decent website. Eh, probably won't happen.
     
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  9. Rattler

    Rattler Professional

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    Well it boils down to the USTA not giving a rat’s @SS about it’s members...sad, but tue.
     
    #9
  10. Cindysphinx

    Cindysphinx G.O.A.T.

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    The sad thing is that this version is an upgrade. Remember when you had to have the exact spelling of a name to find it?

    My main gripe now is how it functions on an iPad. I have to put in my USTA number or search for my own name to get in. And I cannot see all of a player's records going back more than five years, even if I click "All Records."
     
    #10
  11. OnTheLine

    OnTheLine Hall of Fame

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    Too funny. It is sad that the iPhone app works better than the desktop version in some aspects!
     
    #11
  12. OrangePower

    OrangePower Legend

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    As usual, we in Northern California are well ahead of the rest of the country! :D

    NorCal has it's own version of tennislink which is far far better. All the NorCal team and match data does also appear in tennislink, but we don't ever need to go there - everything is entered and can be viewed via the NorCal system. In addition to doing what tennislink does but better, it also has tools and features not found in tennislink at all.
     
    #12
  13. sureshs

    sureshs Bionic Poster

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    It is a tennis tradition. Racket companies have horrible websites
     
    #13
  14. brettatk

    brettatk Semi-Pro

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    I'm annoyed they removed the ability to find someone's email/phone number by pretending to add them to a team. I'm surprised they let it go as long as it did though.
     
    #14
  15. schmke

    schmke Hall of Fame

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    It is functional like you describe, but I wouldn't exactly say it is modern looking for anything like that :O
     
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  16. OrangePower

    OrangePower Legend

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    I didn't say it was good!... Just much better than tennislink :)
     
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  17. Startzel

    Startzel Hall of Fame

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    I’ve never had any issues with tennislink.
     
    #17
  18. S&V-not_dead_yet

    S&V-not_dead_yet Legend

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    Neither have I. It may not have the greatest UI but it didn't stand out as being horrible either.
     
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  19. NLBwell

    NLBwell Legend

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    The USTA website and the NASA website are the two worst websites I have ever had to deal with.
    The USTA website seems to be intentionally misleading, is horribly user unfriendly, and sometimes it just cannot do things it is supposed to do.
    The NASA website is fine if you want to look at pretty pictures, but if you are trying to actually get work done and find pertinent documents, it can be almost impossible to work with much of the time.
     
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  20. S&V-not_dead_yet

    S&V-not_dead_yet Legend

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    What are some examples?

    Looking up my leagues and individual players is easy enough.

    I like the tournament lookup function and how the results can be sorted by distance as well as date.

    Use of wildcards in searches would be nice.

    Maybe I think the web site is fine because I don't use it that much.
     
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  21. Startzel

    Startzel Hall of Fame

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    I honestly don’t understand what is hard to navigate about it. All I have to do is search a name to find a player and all his matches.

    If I’m looking for specific leagues I just have a few drop downs to click. It’s rather easy.
     
    #21
  22. S&V-not_dead_yet

    S&V-not_dead_yet Legend

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    Lack of wildcards is the biggest flaw, IMO. Sometimes I don't know the exact spelling of the last name and maybe I don't even know the first name. I have to then pop over to TLS or TR to find the name.
     
    #22
  23. mikeler

    mikeler Moderator

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    It’s gotten better over the years but there a number of minor annoyances I have with the website. The app has a different set of annoyances.
     
    #23
  24. TennisDawg

    TennisDawg Professional

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    You can always read the Tennis magazine and learn how to hit a forehand like Nick Kyrgios. I wasted money signing back up for USTA this year. In my location, they haven't even bothered to post adult tournaments. There are plenty of informal/unsanctioned leagues and tournaments to play, so forget USTA. They just want the money.
     
    #24
  25. TennisDawg

    TennisDawg Professional

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    Actually, my experience has been they care only about Juniors. Adults can go pound sand.
     
    #25
  26. kevrol

    kevrol Professional

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    Here are a few pet peeves that shouldn't be that hard to fix:
    • Can't open a hyperlink to a player, team or match in a new window/tab
    • The team management tool is completely worthless
    • Trying to find results of a tournament is difficult at best if you don't have the tournament number
    • Clicking on 'League Advanced Search' brings up the search window defaulted to 'Search for Players'
    • If you select to follow a team you are not on it uses the cookies on your pc (If you delete cookies or use another computer the teams you are following aren't there.)
    • You should be able to fill out a lineup card online and print it out without having to export to excel.
    I'm sure there are more. I'll try and update this list with my thoughts when I stumble across them.
     
    #26
  27. geom

    geom New User

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    #27
  28. winchestervatennis

    winchestervatennis Professional

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    Tough to see a computer/ipad/iphone screen looking that far down your nose
     
    #28
  29. OrangePower

    OrangePower Legend

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    True, which is why everyone here has Google Glass... No need to look beyond your nose...
     
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    #29
  30. winchestervatennis

    winchestervatennis Professional

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    Touche
     
    #30

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