Wilson ProStaff RF97 Autograph is ... "GAY" ???

IowaGuy

Hall of Fame
I bought two of these from a large retailer here in Canada.
Turns out, both of them are "GAY":

WTF???

Why in the world would Wilson put the word "Gay" on the Roger Federer Autograph racquet?
My RF97A buttcaps say GKN and GKR.

Obviously some sort of production code, but not sure what it means?
 

Vlad_C

Semi-Pro
My RF97A buttcaps say GKN and GKR.

Obviously some sort of production code, but not sure what it means?
I figured as much, but an odd choice, out of all 3-letter combinations available.

Just curious, are yours size #3 as well?
 

FedLIKEnot

Professional
I bought two of these from a large retailer here in Canada.
Turns out, both of them are "GAY":





WTF???

Why in the world would Wilson put the word "Gay" on the Roger Federer Autograph racquet?
Well it doesnt make you GAY, and on the plus side who will be looking at your butt-cap? I mean really your stringer likely wont even notice. Is a interesting code choice though......
 

chikoo

Hall of Fame
I bought two of these from a large retailer here in Canada.
Turns out, both of them are "GAY":





WTF???

Why in the world would Wilson put the word "Gay" on the Roger Federer Autograph racquet?
GAY means Happy first & foremost and was used to describe people who did not meet the norms of regular people - as in they are (happy) gay in what they are.
 

mhkeuns

Hall of Fame
I bought two of these from a large retailer here in Canada.
Turns out, both of them are "GAY":





WTF???

Why in the world would Wilson put the word "Gay" on the Roger Federer Autograph racquet?
Sorry, but this is so funny. Almost looks like someone up there was being sarcastic for the purchase.
 

Vlad_C

Semi-Pro
Ok, so I emailed Wilson.com yesterday.
They promptly replied that because I purchased the racquets in Canada, I would have to contact Amer Sports Canada at their customer service phone number.

Called them today. The conversation went something like this (not literally, but pretty close):

"Hello, I’m having a little issue with a couple of Wilson tennis racquets I recently purchased from SportCh*k."
"For any warranty service, you can take them back to the store..."
"No it’s not that. It’s just that both racquets have the word GAY printed on them. From the factory. I’m just wondering, why?"
"I’m sorry, I’m having some problems hearing you... They have what??"
"Both racquets have the word GAY printed on them. From the factory."
"[Long silence] Ok... On which part of the racquets is the word?"
"On the buttcaps of the racquets."
"Sir, is this some kind of joke? We’re a real business here, we don’t have time for..."
"No, no, wait, I’m serious. I have pics, look, I can show you!" (I give her the link to the pics)
"Oh. I see. Ok. Well, we’ll have to look into it. We’ll probably have to contact the factory where they’re manufactured, to see what’s going on. We’ll call you back in a few days to let you know."

I'm looking forward to hearing back from them. :D
 

IowaGuy

Hall of Fame
Ok, so I emailed Wilson.com yesterday.
They promptly replied that because I purchased the racquets in Canada, I would have to contact Amer Sports Canada at their customer service phone number.

Called them today. The conversation went something like this (not literally, but pretty close):

"Hello, I’m having a little issue with a couple of Wilson tennis racquets I recently purchased from SportCh*k."
"For any warranty service, you can take them back to the store..."
"No it’s not that. It’s just that both racquets have the word GAY printed on them. From the factory. I’m just wondering, why?"
"I’m sorry, I’m having some problems hearing you... They have what??"
"Both racquets have the word GAY printed on them. From the factory."
"[Long silence] Ok... On which part of the racquets is the word?"
"On the buttcaps of the racquets."
"Sir, is this some kind of joke? We’re a real business here, we don’t have time for..."
"No, no, wait, I’m serious. I have pics, look, I can show you!" (I give her the link to the pics)
"Oh. I see. Ok. Well, we’ll have to look into it. We’ll probably have to contact the factory where they’re manufactured, to see what’s going on. We’ll call you back in a few days to let you know."

I'm looking forward to hearing back from them. :D
If you're offended by playing with "GAY" rackets, and they are 4 3/8 grip, you can politely send them to me and I'll add them to my RF97A playing rackets. I'll even pay the shipping :)
 

Vlad_C

Semi-Pro
If you're offended by playing with "GAY" rackets, and they are 4 3/8 grip, you can politely send them to me and I'll add them to my RF97A playing rackets. I'll even pay the shipping :)
Thanks, I appreciate the offer. But it's not that at all.
Frankly, I am more amused by this, more than anything else.

At this point, I figure if Wilson are so irresponsible that they just put random staff of their flagship product without even checking, I might as well troll them a bit.

As for my racquets, I'll put on some pink Wilson Pro overgrips, and I'll enjoy playing with them!

This might even increase their value, if at some point in the future I'll decide to sell them!
 

CosmosMpower

Hall of Fame
Ok, so I emailed Wilson.com yesterday.
They promptly replied that because I purchased the racquets in Canada, I would have to contact Amer Sports Canada at their customer service phone number.

Called them today. The conversation went something like this (not literally, but pretty close):

"Hello, I’m having a little issue with a couple of Wilson tennis racquets I recently purchased from SportCh*k."
"For any warranty service, you can take them back to the store..."
"No it’s not that. It’s just that both racquets have the word GAY printed on them. From the factory. I’m just wondering, why?"
"I’m sorry, I’m having some problems hearing you... They have what??"
"Both racquets have the word GAY printed on them. From the factory."
"[Long silence] Ok... On which part of the racquets is the word?"
"On the buttcaps of the racquets."
"Sir, is this some kind of joke? We’re a real business here, we don’t have time for..."
"No, no, wait, I’m serious. I have pics, look, I can show you!" (I give her the link to the pics)
"Oh. I see. Ok. Well, we’ll have to look into it. We’ll probably have to contact the factory where they’re manufactured, to see what’s going on. We’ll call you back in a few days to let you know."

I'm looking forward to hearing back from them. :D
Could have shortened the convo by saying you have a gay butt problem.
 

Crocodile

Legend
The "GAY" code on the RF is also on other Wilson racquets including some versions of the Ultra and Blade which I checked just now.
 

Djokovicfan

Semi-Pro
They are referring to their (Wilson’s) quality control.
The only spec that matches between your two racquets is the word “gay” on the buttcap
 
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PBODY99

Legend
Produced in a non_English country. GAY in Chinese, who knew.
That Wilson did not notice that their 3 letter code rotation could get a rise out of some players is a level of attention to detail that we should expect, sadly.
 

Vlad_C

Semi-Pro
My RF97A buttcaps say GKN and GKR.

Obviously some sort of production code, but not sure what it means?
I got a call yesterday morning from the same Amer Sports Canada customer service representative with whom I had spoken initially.
She informed me that the 3-letter codes on the buttcaps are a date code that can help them identify the time period when a racquet was manufactured.
(Since the racquets already have individual serial numbers on the holographic stickers, I assume that these date codes are sort of an additional check/security feature)

Either way, they offered to replace my racquets, if I was not happy with them.
I declined, because the two racquets are perfectly matched in weight and balance, and I didn't want to lose that.
Instead I suggested that they could send me replacement buttcaps, which I could replace myself later if I will so choose.
They gladly agreed.
I see this is a reasonable solution for everybody, and it saves them the unnecessary expense of replacing the entire racquets.

So far I'm impressed by how quickly and professionally Wilson/Amer Sports Canada have handled this.
I'll update when I'll receive the new caps.
 

Fairhit

Professional
I got a call yesterday morning from the same Amer Sports Canada customer service representative with whom I had spoken initially.
She informed me that the 3-letter codes on the buttcaps are a date code that can help them identify the time period when a racquet was manufactured.
(Since the racquets already have individual serial numbers on the holographic stickers, I assume that these date codes are sort of an additional check/security feature)

Either way, they offered to replace my racquets, if I was not happy with them.
I declined, because the two racquets are perfectly matched in weight and balance, and I didn't want to lose that.
Instead I suggested that they could send me replacement buttcaps, which I could replace myself later if I will so choose.
They gladly agreed.
I see this is a reasonable solution for everybody, and it saves them the unnecessary expense of replacing the entire racquets.

So far I'm impressed by how quickly and professionally Wilson/Amer Sports Canada have handled this.
I'll update when I'll receive the new caps.
You can put on your gay when you feel like it.
 

Vlad_C

Semi-Pro
I promised I was going to provide an update, so for anyone still interested in the story of my gay racquets, here's what happened:

It appears that I was praising Wilson/Amer Sports customer service a little too soon.
Returning home from a business trip, I found a package from them waiting for me.
Unfortunately, the content was not what I expected:



1. They provided a replacement buttcap for 1 racquet, instead of 2.
2. That doesn't even matter anyway, because the replacement cap provided isn't even for the right racquet.
3. It was a nice gesture of them to include a replacement grip as well, but again, unfortunately it's not even the right one for my racquets. (I hadn't even requested a replacement grip, because frankly I felt bad about it and didn't really want to take advantage of the situation.)

Anyway, I'm disappointed.
It seems that they had good intentions, but unfortunately it was a total fail on the execution.
 
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