Wise 2086 Pro tension head problem

[Lakers4Life]

My Wise 2086 Pro. tension head is about a year old and I've strung about 400 rackets on since I've got it. A couple of months ago, I was using my Wise 2086 Pro. While I was releasing a pull, the tension head pushed back blowing out the back panel. The top screw mounts blew out. I was able to fix it by using washers.

Today when I turned it on, it went through a self test and on the return the tension head hit the back of the panel, and on the panel a blinking "3 ."

Has this happen to anyone? I've sent an e-mail to ********** but I don't think I'll get a reply until Monday.

 

[rich s]

can you post any pics?

 

[Lakers4Life]

I've already packed it up ready to ship back. What exactly do you want to see? A panel with a blinking "3 ."?

 

[Tennisplayer01]

I've already packed it up ready to ship back. What exactly do you want to see? A panel with a blinking "3 ."?

this is awkward i never seen or heard anything like that.......

 

[Irvin]

I had problems with errors on mine not sure which ones. My problem was I had the speed set too low. Low speeds are for low tensions tennis rackets should be strung on speed 3 I was told.

Sounds like you have a completely different problem though.

Irvin

 

[rich s]

I've already packed it up ready to ship back. What exactly do you want to see? A panel with a blinking "3 ."?

was wanting to see where "the tension head hit the back of the panel"

my tension head was coming loose from the carriage; it was making odd noises. I took the back cover off and tightened everything up and the machine has worked flawlessly since.

I wanted to see the issue you were having to see if there was anything I could share to remedy the condition.

 

[lefty10spro]

I'm on my second Wise tensioner. I was probably one of the original purchasers in 2001 when the unit was $695. My second one is 1 year old. Too many problems to list. Keep sending it back to Herb. Put your crank tensioner on and wait! Herb Wise is a grouch and can be a pain to deal with and his product (while easy to use) is not well made.

 

[Rabbit]

The blinking '3' is a code that all Herb told me on the phone was "send it back and we'll fix it". Sorry, but there are no other details that I know of.

Based on lefty10spro, I think when mine goes down, I'm just going to order a Gamma 5800 ELS w/ 2-point mounting as it seems to have the most bang for the buck.

 

[theace21]

was wanting to see where "the tension head hit the back of the panel"

my tension head was coming loose from the carriage; it was making odd noises. I took the back cover off and tightened everything up and the machine has worked flawlessly since.

I wanted to see the issue you were having to see if there was anything I could share to remedy the condition.

I had the same problem in Sept of this year. Sent it back, if it happens again I will open it up try that.

It made a grinding noise and went all the way back to the panel. Tilted up at an angle. The wise has been flawless other than that...I have had mine for many many years...

 

[Lakers4Life]

was wanting to see where "the tension head hit the back of the panel"

my tension head was coming loose from the carriage; it was making odd noises. I took the back cover off and tightened everything up and the machine has worked flawlessly since.

I wanted to see the issue you were having to see if there was anything I could share to remedy the condition.

I did not take a picture of it, but you you want an idea of how it looks, remove the top two screws from the back panel and do a self test. Basically the shoulders broke off on both mounts. My remedy was to use washers to hold the back panel in place. If Herb does not replace the back cover, I'll take a picuture of it and post it.

Herb actually returned my call on Sat. He told me to send it in. If I'm lucky, I'll get it back at the end of the week. At least its the slow season, except for a few racquetball clients.

I think the sensor that detects the limit is shot, there are two sensors from what I can see inside the cover. One for each end of the line.

 

[maa2003]

My Wise 2086 Pro. tension head is about a year old and I've strung about 400 rackets on since I've got it. A couple of months ago, I was using my Wise 2086 Pro. While I was releasing a pull, the tension head pushed back blowing out the back panel. The top screw mounts blew out. I was able to fix it by using washers.

Today when I turned it on, it went through a self test and on the return the tension head hit the back of the panel, and on the panel a blinking "3 ."

Has this happen to anyone? I've sent an e-mail to ********** but I don't think I'll get a reply until Monday.

is your version-11 ? the one with switch on the gripper ?
if yes, then looks like this version got so many problems.

whatever the error code, you have no choice but to return to Herb Wise or its authorized regional service centre ... simply because Wise2086 is computer programmable.

so when Herb said if you are lucky, meaning, to fix the error just to reset the program and reload it again, because sometimes it is needed to replace the IC Board inside the machine (the yellow color - if you ever opened the machine).

 

[Lakers4Life]

My 2086 Pro is a Version 11 with the switch on the gripper. Though I have not heard of too many problems with this version other than the diablo issue.

Herb told me a two day turn around. I sent it out today, so if all goes well I should get back by Friday or next Monday. I've opend it up to fix the broken screw mount issue. None of the components look fried. I have a feeling it's the sensor that detects the head is in the start position (left).

The last few weeks I have not had a lot of rackets to string, and now I've got more. I've had to use my crank again in the mean time, and I'm almost hating to use it, but what can you do?

 

[Rabbit]

The last few weeks I have not had a lot of rackets to string, and now I've got more. I've had to use my crank again in the mean time, and I'm almost hating to use it, but what can you do?

I feel your pain. Once you go to an electronic, it's hard to even think of going back.

 

[Lakers4Life]

I got my 2086 Pro back, a week later after I sent it in for service. They had to replace the load cell and limit switch. Which I originally suspected.

They also replaced the back cover. Now my warranty is VOID, because of tampering?!?!?! According to them the trimmer moved. I have no knowledge how that happened, all I know the back cover blew out. None of which is my fault. This is BS! I thought of changing my opinion of Herb, but he is still worse than Victor, in my book.

I don't know if I'd ever buy another 2086 Pro, again.

 

[godzen]

thanks for the heads up. Was thinking of trying out the wise. I'll just stick to my gamma crank

 

[Lakers4Life]

Like all electronic machines, they do break down from time to time. The 2086 Pro works great, but when it breaks down, Customer Service is an issue.

That's one of the reasons, why I decided to upgrade to a Babolat Sensor.

 

[mad dog1]

That's one of the reasons, why I decided to upgrade to a Babolat Sensor.

sensor vs wise/6004 setup: any differences in the string jobs or do you pretty much get the same result? also any other advantages the sensor has over your old setup? speed? ease of use?

 

[Lakers4Life]

The Sensor or any table based electronic CP machine, is better than a 2086 Pro on a crank arm. The reason is the tension rail flex on most crank machines. Also the clamps on the sensor are solid as a rock. Hardly no drawback at all.

As far as speed and easy of use, it's just a matter of getting used to.

 

[rich s]

The Sensor or any table based electronic CP machine, is better than a 2086 Pro on a crank arm. The reason is the tension rail flex on most crank machines.......

So are you saying that crank machines in general are inferior to the referenced electronic machines because the rail flexes?

..... if the rail flexes with the Wise, it also has to flex when the crank tensioner is mounted and used .... as both generate the same tenison but via different methods....

 

[Lakers4Life]

Yes more or less. A converted drop weight with Wise 2086, is far more stable. Though an electronic CP tensionhead would probably compensate better.

 

[caysea]

Constumer Service Wise

Hi All
The power if the internet at work. Was on the fence about buying the 2086. I even called TW last week to get info. Especially about dealing with warranty. The problems I am reading about customer service has decided it for me. If was only one person complaining would consider but seems many unhappy customers.

Thanks all for the input.
[USRSA member]

 

[rich s]

Yes more or less. A converted drop weight with Wise 2086, is far more stable. Though an electronic CP tensionhead would probably compensate better.

I have to respectfully disagree with the first part of your statement....

I made a converted 602FC and now have a 6004 with the wise..... both perform equally wrt tensioning and deflection of the tension head... and being that the bearing on the 6004 turntable allows it to spin freely, when I tension a string the turn table turns such that the line of pull is in line with the pivot point and string comes straight (laterally) out of the gripper.... IF there is any deflection it is not visible with the naked eye and inconsquential from a quality of tensioning perspective.....

I do agree with an electronic CP tension head compensating better because IF the track were to deflect the CP function keeps the tension at the desired value....

 

[rich s]

Hi All
The power if the internet at work. Was on the fence about buying the 2086. I even called TW last week to get info. Especially about dealing with warranty. The problems I am reading about customer service has decided it for me. If was only one person complaining would consider but seems many unhappy customers.

Thanks all for the input.
[USRSA member]

IMO.....I think you will find more satisfied Wise owners than dis-satisfied..... the dis-satisfied tend to be more vocal than the satisfied.... If you did a poll, I'd be surprised if you found more to be unhappy than happy.....

I've had my wise since ~2005 and have been completely satisfied with it....

 

[Lakers4Life]

Don't get me wrong, it's a great product. It's probably the only product of it's type, that works well. The problem with my machine was fixed, at the cost of the rest of my warranty. Which is about 10 months.

The bottom line with Herb is money. Whatever cuts into his bottom line he will limit. The customer is wrong and he is right. He's a bit arrogant, almost like Victor. He's got the only product on the market.

If another company were to come out and have a similar product, he would lose a lot of Sales. Though he has a patent, as long as someone improves his design by 10% they can get another patent. In Fact, his patent is an improvement on someone else's design. Just by adding a touch screen improves his device.

 

[Lakers4Life]

I have to respectfully disagree with the first part of your statement....

I made a converted 602FC and now have a 6004 with the wise..... both perform equally wrt tensioning and deflection of the tension head... and being that the bearing on the 6004 turntable allows it to spin freely, when I tension a string the turn table turns such that the line of pull is in line with the pivot point and string comes straight (laterally) out of the gripper.... IF there is any deflection it is not visible with the naked eye and inconsquential from a quality of tensioning perspective.....

I do agree with an electronic CP tension head compensating better because IF the track were to deflect the CP function keeps the tension at the desired value....

I'll just agree to disagree, but the weak point is the crank tension rail. Easy way to see the deflection of the Tension Rail, is to grab the end with one hand while holding the post, and pull the end of the rail. It moves as much as an inch each way. Though my 6004 is a 2008 model with the offset tension arm. The new 2010 models may be stiffer.

 

[mad dog1]

^^ i actually found the tension rail of the neos 1000 to be stiffer than my gamma. the neos rail is beefier so i can see what you mean.

 

[maa2003]

Don't get me wrong, it's a great product. It's probably the only product of it's type, that works well. The problem with my machine was fixed, at the cost of the rest of my warranty. Which is about 10 months.

The bottom line with Herb is money. Whatever cuts into his bottom line he will limit. The customer is wrong and he is right. He's a bit arrogant, almost like Victor. He's got the only product on the market.

If another company were to come out and have a similar product, he would lose a lot of Sales. Though he has a patent, as long as someone improves his design by 10% they can get another patent. In Fact, his patent is an improvement on someone else's design. Just by adding a touch screen improves his device.

Wise2086 is not a complicated machine ... it is motor driven machine with load-cell just below the gripper.
the most important is the computer program which is his secret.

 

[Lakers4Life]

Wise2086 is not a complicated machine ... it is motor driven machine with load-cell just below the gripper.
the most important is the computer program which is his secret.

It's not that complicated, any EE worth thier BS degree can write the same code.

 

[Tennisplayer01]

I feel your pain. Once you go to an electronic, it's hard to even think of going back.

I think crank is much easier than electric for me and it saves a few minutes time to do. At the same time the electric causes damage to your string compared to the neos crank

 

[Tennisplayer01]

IMO.....I think you will find more satisfied Wise owners than dis-satisfied..... the dis-satisfied tend to be more vocal than the satisfied.... If you did a poll, I'd be surprised if you found more to be unhappy than happy.....

I've had my wise since ~2005 and have been completely satisfied with it....

Mine kept making funny noises and gripper is like having trouble tightening so i cant string 17g strings

 

[rich s]

....... At the same time the electric causes damage to your string compared to the neos crank

huh? please elaborate!

 

[Tennisplayer01]

huh? please elaborate!

Heres the problem with my wise 2086
I am having problem tightening as i turn the screw inside it makes no reaction the spring or something is broken. I have to change the tecniques of my stringing to speed it up

But on multifilament strings the gripper gets damaged cause you have to change it but on any other regular crank this never happens

Dont you see the same?

 

[Lakers4Life]

The allen screw is a bit hard to get to. The stop gets in the way. A ball-headed allen wrench is the best tool, but can be done with a standard allen. If I recall it's 3mm.

 

[Tennisplayer01]

The allen screw is a bit hard to get to. The stop gets in the way. A ball-headed allen wrench is the best tool, but can be done with a standard allen. If I recall it's 3mm.

idk man ill update yall when i get the unit back from **********

but i tried didn't help/work

 

[Lakers4Life]

Some of the 2086 were shipped with bad (warped) grippers. though I never had a problem with mutilfiliment strings, when used with the diablo. Though it does scratch smooth poly a bit, but I use a cut up index card.

Expect a week to get it back, and a plain box.

 

[kinsella]

I have had my Wise since late 2005 (on a NEOS). I have strung about 600-700 racquets in that time. My first problem was in 2009 when a magnet that is glued to the head fell off. When this magnet gets close to a magnet sensor at each end of the tension head run, it stops the motor. Herb worked with me over the phone and by email, then sent me replacement parts at no charge, well past the warranty period. A year later I had to replace one or more sensors, which Herb sent at no charge. A month ago, the pinion gear slipped off because I did not buy a new set screw as Herb advised in my first repair. It took about 20 minutes to fix that.

Professional grade Babolat and Technifibre machines cost $4000 to $12,000 and these machines require service, just as 99% of all machines do. They do NOT have lifetime warranties. I could put a new Wise in every 5 years and still pay less than buying a Bab/Tech machine between now and the dirt nap. You just can't make a Mercedes level tensioner at Hyundai prices. Still, I am very satisfied with the value I got from this machine and continue to get. I have sympathy for those who had early problems, but even Mercedes, BMW, Lexus, etc. have recalls to fix defects, so try to have some perspective.

Finally - if you know many middle aged engineers, I suspect you would find Herb on the sunnier side of the typical charm these wonderful men possess.

 

[verbouge]

I got my 2086 Pro back, a week later after I sent it in for service. They had to replace the load cell and limit switch. Which I originally suspected.

They also replaced the back cover. Now my warranty is VOID, because of tampering?!?!?! According to them the trimmer moved. I have no knowledge how that happened, all I know the back cover blew out. None of which is my fault. This is BS! I thought of changing my opinion of Herb, but he is still worse than Victor, in my book.

I don't know if I'd ever buy another 2086 Pro, again.

Worse than Victor? Ouch! If Herb is smart, and if he reads these boards, he will take note. That's like being called worse than .....just about anything!

 

[Lakers4Life]

Herb is infamous for his attitude in the industry. The bottom line with him is money. All I can say is "You can't take it with you."

 

[dgdawg]

Worse than Victor? Ouch! If Herb is smart, and if he reads these boards, he will take note. That's like being called worse than .....just about anything!

Ha ha....I've dealt with herb and Victor. I like Victor.
I've owned 2 2086's and an Eagnas Comet 11 that I mounted the wise on.
Lets just say, I had a MUCH better consumer experience with Victor.

 

[rich s]

Finally - if you know many middle aged engineers, I suspect you would find Herb on the sunnier side of the typical charm these wonderful men possess.

I resemble that remark

 

[greenflash]

Wise tension head 2086 blinking 3 error message - solved

My Wise 2086 Pro. tension head is about a year old and I've strung about 400 rackets on since I've got it. A couple of months ago, I was using my Wise 2086 Pro. While I was releasing a pull, the tension head pushed back blowing out the back panel. The top screw mounts blew out. I was able to fix it by using washers.

Today when I turned it on, it went through a self test and on the return the tension head hit the back of the panel, and on the panel a blinking "3 ."

Has this happen to anyone? I've sent an e-mail to ********** but I don't think I'll get a reply until Monday.

I had the same problem...I couldn't understand why this had happend as I only did 8 string jobs. I found the solution and it was me...I was using the wrong power supply and not the one shipped with the product. My wife had moved all my adaptors (spaghetti junction) and I was using the wrong one. Check your power supply! All sorted!

 

[Mission]

[QUOTE = "Lakers4Life, postagem: 5249427, membro: 58705"]
My Wise 2086 Pro. A cabeça de tensão tem cerca de um ano e já usei cerca de 400 raquetes desde que a ganhei. Alguns meses atrás, eu estava usando meu Wise 2086 Pro. Enquanto eu estava liberando um puxão, a cabeça de tensão empurrou para trás, soprando para fora do painel traseiro. Os suportes dos parafusos superiores estouraram. Consegui consertar usando arruelas.

Hoje quando liguei, ele passou por um autoteste e no retorno a cabeça de tensão bateu na parte de trás do painel, e no painel um "3" piscando.

Isso já aconteceu com alguém? Mandei um e-mail para ********** mas acho que não terei uma resposta até segunda-feira.
[/CITAR]
Olá o meu ao ligar aparece um erro5 piscando. Alguém sabe informar oque significa?

 

[Irvin]

Olá o meu ao ligar aparece um erro5 piscando. Alguém sabe informar oque significa?

Google translate - Portuguese
@Mission asked, “Hello my when I turn on (my Wise) an error 5 flashing. Does anyone know what it means?”

 

[esgee48]

Error 5: Cell 0. According to an ancient TT thread this is a load cell electronics issue. The tension head needs to be sent in for repairs. If you know an electronics repair shop and knew the specs/schematic, you could possibly do it yourself. But to be safe, I would send the unit in for repairs.

Posted in the other thread where this question was asked.