Well i was happy with the wise for the short 2 months I had it, up until last night. Strung about 50 rackets so far and yesterday it started to malfunction. I had it set at 52lbs + 10% prestretch. The machine should have only went up to 57.2lbs and then back down to 52lbs and beep to tell me that it finished pulling. I noticed that the unit started pulling all the way past 60lbs and then back down to 52 with a strange noise. The read out sometimes stayed at 0.00 for couple seconds when the machine was pulling. I took a video but haven't uploaded it yet. Bottom line is Im out $35 for shipping, rackets waiting, and aggrevation of having such a new unit malfunction. I asked Herb if there was any chance he sent me a refurb but he didnt respond yet. I will follow up this thread once I hear back from him about the unit and if I upload the video of the malfunction. I can only hope the unit will function withouth another malfunction when I get it back.
Wise Issues
- Thread starter jj300
- Start date
topknocker
Rookie
greg you have had nothing but bad luck since day one when you placed your order. shipping problems and now this. i assume that you still have your crank for a backup. you mentioned that you have rackets to string. your back to your original revo. i haven't brought a wise yet, but was planning on it. i hope my luck runs better than yours. i am staying with my crank for now.
jj300 said:
Having to pay shipping both ways on a warranty item is excessive. One of the few complaints (other was charging for the foot pedal) I had about Wise. I think paying one way is fair.
Since you owned it a very short time, it will be interesting to see if you get a new unit, or the same one repaired. After this experience, would you buy the same setup? Or go with a single vendor electronic machine.
topknocker,
you are correct about my luck. This weekend was not a very good one for me in terms of luck. I do have my crank as a backup and thank god the customers I have that need rackets strung so far don't mind the crank. I will be in a deep hole if one of the guys comes that only likes the electric machine. I can only hope that the unit will work perfectly as soon as I get it back, for now, I'm trying not to think about it.
barry,
It will be interesting to say the least as to what Herb will do, and I honestly hope he will pay for return shipping because as you know the unit was a week late originally as well, and less than 2 months later it malfunctions. I bought this setup mainly (here is the irony) because of the 2 year warranty on the electronics on the wise. Other machines such as the sp dg and sp aria had a one year and I was afraid something might go wrong before I pay off the machine (i don't string a lot of rackets unforunatly). I'll let you guys know what Herb will do, he hasn't responded to my second e-mail yet where I asked if there was any chance he sent me a refurb/used machine in the first place. I either have really bad luck (judging by the fact that some people such as Gaines strung hundreds of rackets with no need to send the unit back), or he sent me a used and/or refurb unit.
you are correct about my luck. This weekend was not a very good one for me in terms of luck. I do have my crank as a backup and thank god the customers I have that need rackets strung so far don't mind the crank. I will be in a deep hole if one of the guys comes that only likes the electric machine. I can only hope that the unit will work perfectly as soon as I get it back, for now, I'm trying not to think about it.
barry,
It will be interesting to say the least as to what Herb will do, and I honestly hope he will pay for return shipping because as you know the unit was a week late originally as well, and less than 2 months later it malfunctions. I bought this setup mainly (here is the irony) because of the 2 year warranty on the electronics on the wise. Other machines such as the sp dg and sp aria had a one year and I was afraid something might go wrong before I pay off the machine (i don't string a lot of rackets unforunatly). I'll let you guys know what Herb will do, he hasn't responded to my second e-mail yet where I asked if there was any chance he sent me a refurb/used machine in the first place. I either have really bad luck (judging by the fact that some people such as Gaines strung hundreds of rackets with no need to send the unit back), or he sent me a used and/or refurb unit.
topknocker
Rookie
sorry, but i had to get back and make another post about this wise thing that greg is dealing with. the reason it bothers me so much is i was about to buy one. if greg gets back on here and says that herb sold him a refurbished machine for the price of a new one, and he is having this trouble, it is not good business. i am going to think twice then about buying one, who knows what i will get. i know there are members here that have a wise and have had no problems with it. what bothers me is the refurbished thing, if it turns out to be true. if i pay new, i want new.
brand new--$500
refurbished--$500
sure hope that is not the case.
brand new--$500
refurbished--$500
sure hope that is not the case.
flash9
Semi-Pro
WISE 2086 Tension Head
All,
I myself had some issues with my WISE 2086 Tension Head when I first received the unit. Herb had changed his source for the linear gripper parts and it turned out that if you mixed parts from two suppliers the grippers would not work properly. Herb and I jointly figured this out and I narrowly avoided having to ship the whole unit back to him. In the end I asked him to reimburse me for the cost of shipping the parts back to him and he begrudgingly agreed. He never did send me money for the return shipping!
Here is the link to my post about this:
Linear Gripper Issues
All that being said the WISE 2086 Tension Head is a well designed and well built electronic tension head. I do not believe Herb is sending people “reconditioned” units when someone purchases one of these units from him. I do believe that he builds them up one unit at a time as they are ordered, and if he is out of just one part this can delay him assembling and getting them shipped out on time.
I agree with Barry once a unit is delivered and working successfully (that was not the case with my unit it was not functioning properly from day one) that the manufacture should indeed pay for return shipping once the unit has been repaired. This is not the practice that Herb appears to offer and everyone should be aware of this going in.
Greg – Give Herb a call he typically does answer the phone if he is around and talk with him. Hopefully he will be able to get you back up and running ASAP.
All,
I myself had some issues with my WISE 2086 Tension Head when I first received the unit. Herb had changed his source for the linear gripper parts and it turned out that if you mixed parts from two suppliers the grippers would not work properly. Herb and I jointly figured this out and I narrowly avoided having to ship the whole unit back to him. In the end I asked him to reimburse me for the cost of shipping the parts back to him and he begrudgingly agreed. He never did send me money for the return shipping!
Here is the link to my post about this:Linear Gripper Issues
All that being said the WISE 2086 Tension Head is a well designed and well built electronic tension head. I do not believe Herb is sending people “reconditioned” units when someone purchases one of these units from him. I do believe that he builds them up one unit at a time as they are ordered, and if he is out of just one part this can delay him assembling and getting them shipped out on time.
I agree with Barry once a unit is delivered and working successfully (that was not the case with my unit it was not functioning properly from day one) that the manufacture should indeed pay for return shipping once the unit has been repaired. This is not the practice that Herb appears to offer and everyone should be aware of this going in.
Greg – Give Herb a call he typically does answer the phone if he is around and talk with him. Hopefully he will be able to get you back up and running ASAP.
JJ - sorry to hear about your bad luck. I have had my wise since last March, and have been very happy with it. Paying the shipping both ways is a little much, but at least Herb stated that up front.
My only complaint with the Wise is that he should include the foot pedal. I wonder how many get it without thinking they are saving 35 bucks...The foot pedal really makes a difference to me. Hands are always free...
Look forward to hearing from you - and I hope Herb makes this right...
My only complaint with the Wise is that he should include the foot pedal. I wonder how many get it without thinking they are saving 35 bucks...The foot pedal really makes a difference to me. Hands are always free...
Look forward to hearing from you - and I hope Herb makes this right...
Update:
Herb assured me that my machine was not refurbished and/or used prior to me getting it. I agree with flash9 that I don't think Herb holds inventory. I had to wait several days before my unit shipped out so I think he has them made as orders come in. I won't know about what he found out until atleast friday since the package is schedule to get to him on thursday. He will pay for return shipping this time since it has been less than two months, and I had shipping issues before. However, this is not his std policy and customers are responsible for paying shipping to and from if repairs and needed. I do believe he has a good product judging by others who strung hundreds of rackets with no issues at all. For me it was the best option out at the time and I think I would buy it again if i was starting all over. Hope my luck improves when I get the unit back. Will update the thread again once I get more info.
Herb assured me that my machine was not refurbished and/or used prior to me getting it. I agree with flash9 that I don't think Herb holds inventory. I had to wait several days before my unit shipped out so I think he has them made as orders come in. I won't know about what he found out until atleast friday since the package is schedule to get to him on thursday. He will pay for return shipping this time since it has been less than two months, and I had shipping issues before. However, this is not his std policy and customers are responsible for paying shipping to and from if repairs and needed. I do believe he has a good product judging by others who strung hundreds of rackets with no issues at all. For me it was the best option out at the time and I think I would buy it again if i was starting all over. Hope my luck improves when I get the unit back. Will update the thread again once I get more info.
Mike Cottrill
Hall of Fame
jj300 said:
jj,
Does this mishap happen on every pull? Is it consistent and only happen on a pre-stretch setting?
Thanks
Mike
Mike,
The issue with the prestretch kept happening once it started. After I finished the racket, I use a scrap piece of string to do couple of test pulls, sometimes it would beep that the tension is ready before the actual tension I selected and sometimes it would beep higher than my selected tension. I set it at 52lbs no prestretch and couple times the machine beeped when it reached 45 and sometimes it was over 55lbs. I hope to get some info on the unit by friday.
The issue with the prestretch kept happening once it started. After I finished the racket, I use a scrap piece of string to do couple of test pulls, sometimes it would beep that the tension is ready before the actual tension I selected and sometimes it would beep higher than my selected tension. I set it at 52lbs no prestretch and couple times the machine beeped when it reached 45 and sometimes it was over 55lbs. I hope to get some info on the unit by friday.
Herb just e-mailed me saying the unit is being shipped tommorow repaired. I'm gona say if he can tell me what went wrong exactly. The crank is perfectly fine for my personal use and some of my customers;however, some of my customers are highly sensitive and used to the wise. In the short time I had the wise, I manged to make half the money it cost me and my stringing volume is slowly increasing so I should have it paid off in another month or less. I rarely use the prestretch function on the wise because I think its more efficient time wise and better overall to stretch the string in one big piece or at the least in two 20 foot sections.
Finally got the unit back after over a week. Unit seems to be working as it did originally and all the functions appear to work. Using the prestretch the machine does beep at the right tension and the readout does not display 0.00 in any part of the stringing process. Herb refunded my shipping costs since the unit was so new. I don't know exactly what was wrong with the unit, but it now appears to be fixed. Hoping that it will last for a very long time with no problems.
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