Wise Tension Head Error E16

Just got a new Wise tensioner, and I keep occasionally getting an E16 error. Sometimes it happens on the pull, sometimes it happens when on but not in use...

I can turn the machine off and then turn back on and the error message will go away for a bit til it comes back.

It's the latest model of the Wise, FYI.

Thanks
 
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esgee48

Legend
Since it is under warranty, just call/contact the place where you bought the unit and tell them about the error. 3¢
 
Thanks. I intend to call the seller (Tennis Warehouse) and/or Wise to resolve the issue. I was just wondering if anyone else ran into this issue. It's odd. I just turned on my Wise to test, not using it at all, and in about 5 mins I get the E16. Turn it off, turn it back on and then 5 mins later, E16. Otherwise the machine works as intended, unless I get the E16 error while pulling (which it then just releases the string which is obviously problematic).
 
Tennis Warehouse, while very helpful, couldn't do much for me, cause they just fulfill the orders for Tennis-head/Wise and don't actually carry stock, so I contacted Dan at Tennis-head. As someone previously said, Dan's customer service was excellent. Very responsive and willing to resolve the issue. Dan didn't go into specifics, but sounds like error E16 is some sort of timeout/lockout and can occur if the machine is powered on and not active for a long time, but it should definitely not be happening every 5 minutes. Tennis-head is going to replace the defective unit with a brand new one, so I sent the defective unit to them and now awaiting the new unit. The only thing annoying about the whole process is that I had to pay $49 (UPS ground w/ insurance) to send a brand new defective unit to Tennis-head, but I was aware that it was the policy ahead of time, and it's clearly stated on their website, so it is what it is. I just hope the new replacement unit I receive lasts a long time without problems, cause I can imagine the costs can certainly add up if you're repeatedly sending your unit in for replacement/repair. With that said, with my limited use of the Wise 2086, I can see why people rave about it. It is a really nice machine.
 

zinzan8

Rookie
I can understand that TW can't fix/debug the 2086, but if this was new, wouldn't they just accept it as return (defective unit) or exchange without cost to you?

Edit: N/M. I see now that this is a drop-shipped item, and all warranty work would be between buyer and manufacturer, and as OP says, Tennis Head's site clearly says shipping is covered by the customer.

Kinda disappointing... I got used to covered shipping and advanced RMAs in other retail industries, like computer parts. Manufacturers like Corsair or Asus, and retailers like NewEgg have spoiled me.
 
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kkm

Professional
I’ll never buy something that I know is going to be drop-shipped directly from the supplier. The retailer isn’t adding any value. I’d just buy it directly from the supplier, if possible.
 

Rabbit

G.O.A.T.
@kkm - well if you want to support TW, then I'd buy from them. They get a cut from the sale. And it doesn't cost you any more.
 

struggle

Legend
Mine came from TW. It was "used" as I could easily tell it had already been mounted.

Not that there was an issue with the machine, BUT i bought NEW machine.

They exchanged it ( i do recall having to bark abit about it.....been awhile).
 
I don't like that you have to pay for shipping both ways either, even if its under warranty. I sent on in once, they sent it back, and on the 1st pull, it broke the sliding string clamp right off the machine. Had to send it right back to them, and had to pay for both ways again. That was tough to swallow.
 
When was this?

Stated on their website, it now seems as though the customer is only obligated to pay the shipping costs to get the unit to Tennis Head/Wise unless outside the continental US.

"It is the customer’s obligation to return the machine to Wise USA, at the customer’s expense, and packed as originally shipped from the factory. On its part Wise USA, Inc. may apply a nominal shipping charge when returning the machine outside continental USA."
 

lefty10spro

Semi-Pro
When was this?

Stated on their website, it now seems as though the customer is only obligated to pay the shipping costs to get the unit to Tennis Head/Wise unless outside the continental US.

"It is the customer’s obligation to return the machine to Wise USA, at the customer’s expense, and packed as originally shipped from the factory. On its part Wise USA, Inc. may apply a nominal shipping charge when returning the machine outside continental USA."
 
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