Brittany,
Thanks for your patience with frustrated customers. I am not diminishing their frustrations as they have reason to be frustrated but wanted you and your coworkers to know you have my empathy and the empathy of others who read these threads. I got hit with a delay in my order also, but am 100% certain TW didn't want their GA facility hit with an internet/power outage. I wonder if anyone remembers a time before the internet and a time when online shopping wasn't an option.
TW is by far the best online Tennis seller due to the amazing people behind it. Are there hiccups? Sure. Will life go on? You bet. just an update. I called today and got through in less than 3 minutes at 1025 am Eastern time.
My avatar gives you a hint at my profession which is the source of rage and anger of many customers due to no fault of the worker bees when companies sell too many flights that the workers can't staff. For the past two years, I have been telling people "Thank you for being at work today."
And that is never been more honest than at 430 am on the East Coast when I order cups of black coffee at Starbucks, Dunkin, or a mom-and-pop shop.
At 0430, it helps to smile and be extra polite to people handling things I drink and eat.
Wonder if the main TW page reflecting something like "Unstrung racquets and other items are shipping 4 days after order placement due to a power outage that affected our GA facility." might help alleviate some frustration.
A buddy of mine will be taken off life support tomorrow morning after being in ICU for 8 days. Last summer I flew a jet full of Afghanistan refugees last summer to Fort Bliss, TX. These people had no idea where they were going, nor did they speak English. They left Afghanistan with the clothes on their backs and nothing more. They were fortunate to be leaving Afghanistan and the Taliban behind. The images of those men, women, and children will never be erased from my mind, and as a guy who has flown jets for 30+ years, I can tell you that flight is one that puts my easy life and online internet orders in perspective.
Just hoping some TW customers/posters put those two events in perspective versus my TW order for an unstrung Babolat frame not shipping for four days or for TW sending me the incorrect Tennis Balls after being waiting over a month for them.
Yes, people get frustrated with online orders that get delayed, but for crying out loud, please posters please don't accuse the TW staff of "lying" when their banners and webpages aren't updated or trying to make a user "foolish" especially when their GA facility shut down for four days. If TW is the only company that sells an item, tell them "Thank You" for selling it instead of berating them and accusing them of lying.
Chin up, Brittany!!! Keep your chin up and do me a favor and go look Michelle in the eye and tell her "Yes, you are the happiest person on earth and Chris Martin is still #2"
