That does seem quite strange and sorry to hear the old injury has flared back up.
I just ordered two reels this morning and got a notification that they were shipped about ten minutes or so ago. Hopefully, the colors of the flowers will match my racquets
In all seriousness, I have been using Mayami strings since November 2019 and haven't had a problem with any of my orders. Do you still have the packaging? Was the string shipped from New Jersey or from the Ukraine? Honestly, it kind of sounds like a case of someone at the US warehouse shipping a personal item and put the wrong label on the wrong box. Hopefully, the issue will be resolved soon.