Small, fast-growing brands are still businesses though. Your entire operation can't just call in sick for a month without shipping in e-commerce, that's just nuts. It's not like they added a banner to their website "please expect shipping delays." Instead, orders stacked up for 3-4 weeks by their own words, and it seems their first update on the issue / national lockdown / sick employees was two days prior to the email blast.
At the same time, I've had a pretty good experience buying from their US distributor. I purchased the sample set in early March, it was shipped 4 days later and in my hands a week after the initial order. Tour Hex is awesome, jury still out on Big Twist, have yet to try Hit Pro. Hepta Power reminded me of Black Widow, but with much less feel/feedback and way too much power.
Mayami makes some good strings, but they desperately need someone more disciplined to manage comms / social media. His email blasts are going to hurt his business far more than COVID / bad reviews.
Edit: upon rereading the email and the above post and taking both parties at their word, I'm finding this timeline even more tragic/laughable.
Customer buys 3 sets + stencil bc he likes the string so much he wants to rep the brand to the people he plays with.
Back in February, Customer receives either a used stencil or a broken stencil due to damage in shipping and requests a replacement.
Mayami offers two sets + replacement stencil to Customer. Customer eagerly awaits shipping of replacement items so he can ink a Mayami logo onto his racquet.
Customer reaches out via email.
Customer reaches out via FB-chat and gets left on read.
8 weeks later, sets + replacement stencil is still status unknown for the customer, probably never shipped judging by Mayami's email.
Customer complains on TW (while still complimenting the strings).
80 minutes later rage email, orders closed, customer banned.
I get that there are delays that are entirely out of control, but blasting your entire mailing list with "sorry for shipping delays, we promise we'll get to you" takes far less time than drafting that rant. If anything, the guy scrolling this forum could have just taken a few minutes to email
@HenriJH and let him know that his stuff was shipped / will be shipped in X weeks / wasn't forgotten.