gflyer
Professional
Today I finally received my new Eagnas Plus 6500.
This is my first "serious" stringing machine. I've been stringing on a klippermate for almost 2 years where learned the basic skills of the stringing procedure.
Before posting few pictures I want to share my experience with Eagnas/Maxline in purchasing this machine.
Originally I had ordered (via web) a Combo 910. The day after placing my order Maxline sent me a kind email where they told me that the Combo 910 was backordered.
After consulting and asking advise on this forum (thank you Lakers4Life and tbuggle!!!) I decided to buy the Plus 9500 instead.
I called Maxline (it was 4pm on a friday) and I got Victor on the phone. I was a little concerned on what to expect because of the bad reviews I've read on this board. I explained my problem and he was very kind and accommodating. He told me he was doing his best to ship the same day.
After 20-30 minutes he calls me back because (my mistake) there was a problem with my cc billing address. Problem fixed.
After ~1 hour I got an email with shipping info (UPS).
I think that is a pretty good service if you ask me.
Overall the communication both via email and with Victor over the phone was very easy and kind. I really cannot complain about anything.
Boxes arrived today in great shape. No damage. Packaging was great.
I assembled the machine in ~40-45 minutes.
All the parts seem to be in order. The machine looks really sturdy and well built.
I cannot comment on the functionality because I have to learn how to use it.
Being new to this kind of machine I am sure I will have questions and doubts in the future... I am sure you guys will help me to figure things out.
Cheers,
g
This is my first "serious" stringing machine. I've been stringing on a klippermate for almost 2 years where learned the basic skills of the stringing procedure.
Before posting few pictures I want to share my experience with Eagnas/Maxline in purchasing this machine.
Originally I had ordered (via web) a Combo 910. The day after placing my order Maxline sent me a kind email where they told me that the Combo 910 was backordered.
After consulting and asking advise on this forum (thank you Lakers4Life and tbuggle!!!) I decided to buy the Plus 9500 instead.
I called Maxline (it was 4pm on a friday) and I got Victor on the phone. I was a little concerned on what to expect because of the bad reviews I've read on this board. I explained my problem and he was very kind and accommodating. He told me he was doing his best to ship the same day.
After 20-30 minutes he calls me back because (my mistake) there was a problem with my cc billing address. Problem fixed.
After ~1 hour I got an email with shipping info (UPS).
I think that is a pretty good service if you ask me.
Overall the communication both via email and with Victor over the phone was very easy and kind. I really cannot complain about anything.
Boxes arrived today in great shape. No damage. Packaging was great.
I assembled the machine in ~40-45 minutes.
All the parts seem to be in order. The machine looks really sturdy and well built.
I cannot comment on the functionality because I have to learn how to use it.
Being new to this kind of machine I am sure I will have questions and doubts in the future... I am sure you guys will help me to figure things out.
Cheers,
g