Vantage customer service

[Slava]

I just wonder, am I the only person who thinks this company's customer service blows? About 9 out of 10 e mails I sent them went unanswered, not to mention no one ever answers the phone. All I've been trying to do is get a replacement pallet.... for months now. Is this typical of racquet manufacturers or is this "company" really a dude making racquets in his mom's basement? I think I am done with them, for what they charge for their "custom" frames I honestly expect better communication.

 

[feyya]

his moms basement....lol

 

[Duzza]

I can agree that they are extremely slow to return emails, but calling was not a problem for me. What times(UK) are you calling?

 

[Slava]

I was calling them during business hours for sure. Paul did get back to me after reading the post. I like the racquets a lot, actually. It's just when your e mail chronically do not get returned it can be frustrating.

 

[Jonnyf]

I was calling them during business hours for sure. Paul did get back to me after reading the post. I like the racquets a lot, actually. It's just when your e mail chronically do not get returned it can be frustrating.

I think that Paul was away for a few weeks recently.