They refused her an answer because they haven’t defined it or can’t because they don’t know what it means and they prefer to use the “I’ll let you know when I see it” together with “helpful presence of a [anonymous] highly regarded independent coaching expert who has worked with numerous top players.” All in all, very transparent, easily understood by a pro tennis player and very fair.
Whatever it means what Babcock wrote doesn’t explain it at all: “Despite the score line,” the letter [to Tatishvili] continued, “it is clear that you — even confirmed by your in-form opponent — were competing professionally from the first to the very last point, however unsuccessful in the end.”
What does that mean ? It can’t mean trying to win every point, game or set because anyone that has ever watched tennis knows what Tomic reportedly said is correct: conservation of energy and strategic tanking are part of the sport (see most recently Men’s Singles W final, 2019, 2nd set).
Onward and upwards to CAS !