After receiving a voucher from Nike..

cho1220 · Sep 9, 2007

Has anyone used said voucher to purchase another pair of shoes then used the warranty that is given with the shoes from your voucher to buy another pair?

this is probably pretty confusing so...

i bought breathe free II's
mailed them in and they gave me a 128 dollar voucher (shoes only costed 89.99

)
now if i buy another pair of shoes, can i use the warranty from them?

muggy · Sep 9, 2007

I asked this same question before, and basically the answer I got was that when you send in the new pair for warranty they're gonna see you bought it with a voucher, and it's up in the air if that will work.

courtrage · Sep 9, 2007

i think so. when i sent in a pair of bf2s they sent me another pair of bf2s so no warranty...but if you buy off nike.com then you have a receipt and should go for it...

cho1220 · Sep 10, 2007

does anyone have a definite answer on this? maybe someone that has first hand experience with it

muggy · Sep 11, 2007

I would say just call Nike. Their reps are trained for maximum customer service, and they'll have a definite answer.

enwar3 · Sep 11, 2007

I heard you can only use the warranty once. As in, you can't keep getting new shoes off the one warranty.

courtrage · Sep 11, 2007

enwar3 said:
I heard you can only use the warranty once. As in, you can't keep getting new shoes off the one warranty.

thats true if they sent him another shoe but they sent him a voucher....if he buys online and has a new receipt how are they going to know? unless they mark the voucher number or somethign which i doubt....

snoflewis · Sep 11, 2007

im almost certain that you can use the voucher to get a new pair of shoes with warranty....because nike doesnt only give vouchers for warranties....they also give them for product recalls and defects. so im pretty sure you can use it....

BreakPoint · Sep 11, 2007

courtrage said:
thats true if they sent him another shoe but they sent him a voucher....if he buys online and has a new receipt how are they going to know? unless they mark the voucher number or somethign which i doubt....

Well, the receipt would obviously show that he paid for the new shoes with a voucher, wouldn't it? Just like when you buy something from the store, your receipt shows the method of payment, be it cash, credit card or store credit.

BreakPoint · Sep 11, 2007

snoflewis said:
im almost certain that you can use the voucher to get a new pair of shoes with warranty....because nike doesnt only give vouchers for warranties....they also give them for product recalls and defects. so im pretty sure you can use it....

Yes, but the question is, is the warranty on the new shoes purchased with the voucher valid?

Personally, I highly doubt it. I mean Nike can't possibly be that stupid, can they? That's why they're such a profitable company - because they know how to make money, not lose money.

courtrage · Sep 11, 2007

BreakPoint said:
Well, the receipt would obviously show that he paid for the new shoes with a voucher, wouldn't it? Just like when you buy something from the store, your receipt shows the method of payment, be it cash, credit card or store credit.

so? i've got two vouchers from defective returned shoes and not warranty shoes...unless they tag the voucher number knowing you got it from a 6 month warranty return then i'm just another customer who bought shoes with a voucher...at this point they may not care...my first bf2 i sent in they sent me another shoe in my size and whatever color they had...other ones have sent vouchers...it may be cheaper for them to send out vouchers and risk giving out an extra free pair of shoes than take the trouble to make sure you dont manage to get another free pair...either way, it keeps you happy with nike and buying their products and they hardly lose out....cause what if you get the second pair free but dotn wear it out? then it doesnt matter you got it from a voucher....mine wear out in just under six months...if i take a week or two off then i will miss the mark....i'm guessing they are willing to take that risk...

BreakPoint said:
Yes, but the question is, is the warranty on the new shoes purchased with the voucher valid?

Personally, I highly doubt it. I mean Nike can't possibly be that stupid, can they? That's why they're such a profitable company - because they know how to make money, not lose money.

yes but giving you a free pair of shoes only costs them 10$ to make...more or less...i've heard different figures on how much a pair of shoes actually costs...unless there is something coded in the voucher or database with that number there is no way for them to know....i doubt its worth the trouble for them to keep tabs on that cause even if they sent a free pair you could miss the mark for the warranty....besides...they already made their profit on the shoe not to mention they might make profit by grounding up old shoes and making race tracks or something for schools....

bottom line is...you're going to buy a shoe from nike.com anyway so all you risk is 8$ to mail it back within the 6 months to try to get another one...

golhap27 · Sep 11, 2007

i've done it with puma soccer cleats

snoflewis · Sep 11, 2007

BreakPoint said:
Yes, but the question is, is the warranty on the new shoes purchased with the voucher valid?

Personally, I highly doubt it. I mean Nike can't possibly be that stupid, can they? That's why they're such a profitable company - because they know how to make money, not lose money.

well...if the customer received a voucher because of a defective shoe...and didnt get warranty on the next shoe he purchased..that wouldnt be fair would it? they only way i see this not working is if they actually kept track of why they gave out vouchers. because i know the replacement/defective vouchers are the same.

cho1220 · Sep 11, 2007

Thanks for all the info guys.

Also the reason why i'm asking this is because i just received my voucher and i wanted to see if i could buy some new cages right now or i should wait a while to wear out my other shoes more before i order my cages.

and i hope someone with first hand experience could add their experience

.

appreciate the info though, it seems 50/50 so far

courtrage · Sep 11, 2007

i'd wait a week or two before you are about to send your old shoes in to order the cages...no sense getting the cages and losing any time on the warranty especially if you dont need shoes right this second...

BreakPoint · Sep 11, 2007

snoflewis said:
well...if the customer received a voucher because of a defective shoe...and didnt get warranty on the next shoe he purchased..that wouldnt be fair would it? they only way i see this not working is if they actually kept track of why they gave out vouchers. because i know the replacement/defective vouchers are the same.

Why wouldn't it be fair? You still got a second brand new pair of shoes for free, right? What if you had the shoes for 5 months before you found a defect? How would that be any different than sending it in for the outsole warranty after 5 months of use? In both cases, you got to use the first pair for 5 months and then got a second brand new pair for free. The scenario would be the same if you wore out the outsole in one month or found the defect after one month. To me, if the shoe is guaranteed to last you 6 months, and you wear it out in under 6 months, then that is a "defect", so it shouldn't make any difference why you sent it in. The bottom line is that you got a new replacement pair of shoes for free.

BreakPoint · Sep 11, 2007

courtrage said:
so? i've got two vouchers from defective returned shoes and not warranty shoes...

It's the same thing. You get one pair of replacement shoes for every pair purchased. I don't think it matters why you sent them in to be replaced.

courtrage said:
yes but giving you a free pair of shoes only costs them 10$ to make...more or less...i've heard different figures on how much a pair of shoes actually costs...

But that's not the way they look at it. It doesn't really matter what it costs them to make the shoe. They can sell that same pair of shoes for $110 to someone else so if they just give it out for free, they are out $110, not just $10. It's the opportunity cost.

You don't see people selling their houses for what they paid for them 20 years ago if they can sell them for 10 times as much, right?

AmericanTemplar · Sep 11, 2007

Either I am misunderstanding the question, or everyone who replied is misunderstanding the question. Are you asking whether you are able to choose any shoes that you want with the voucher or if you are limited to only getting the same model of shoe that the voucher is supposed to replace? If that is the question--I used the voucher from a pair of BFII's that I sent in, to buy cages.

Another thing that I learned is that if you buy your shoes from Niketown you can take them back there for replacements. The guy who helped me even said that as long as I keep my receipt I can bring back the next pair if they wear out too quickly.

BreakPoint · Sep 11, 2007

AmericanTemplar said:
Either I am misunderstanding the question, or everyone who replied is misunderstanding the question. Are you asking whether you are able to choose any shoes that you want with the voucher or if you are limited to only getting the same model of shoe that the voucher is supposed to replace? If that is the question--I used the voucher from a pair of BFII's that I sent in, to buy cages.

The question is when you send in a pair of Nike shoes because they were either defective or for the outsole warranty and they send you a Nike.com voucher instead of a replacement pair of shoes, when you redeem that voucher for another new pair of shoes, does that new pair of shoes also have another 6 month outsole warranty? Meaning when that second pair of shoes wears out, can you send it in again to get another voucher for another free pair of shoes and just repeat this process over and over for all eternity?

If so, then you could just buy one pair of Nike shoes and then get the next 94,559 pairs for free or for however long you live and they still have this warranty.

Frankly, I don't think a company as well established and astute as Nike could possibly be that stupid or else they'd be out of business by now. But instead they are a money machine and know how to make money better than just about anyone.

courtrage · Sep 11, 2007

BreakPoint said:
...

But that's not the way they look at it. It doesn't really matter what it costs them to make the shoe. They can sell that same pair of shoes for $110 to someone else so if they just give it out for free, they are out $110, not just $10. It's the opportunity cost.

You don't see people selling their houses for what they paid for them 20 years ago if they can sell them for 10 times as much, right?

i thought about that...but nike has plenty of other shoes to sell other people for 110$. if it costs them 10$ in a free shoe to make you happy as a customer then you're going to turnaround and buy other nike products and recommend them. i worked at an outlet for 2.5 years and we were told to send the customer to New Balance if they needed really wide shoes ....thats because nike wants the customer to be happy with the brand/company whether they buy from nike this time or not....

and if they are the money machine you say(we all know they are..i'm just making a point

), why would they send me a voucher for 128$ instead of 110$? they just threw away 18$ so i wouldnt have to pay shipping and tax from buying from nike.com....my buddy sent in his shoe the same time i did and they sent him 110$ voucher...so i think its a crap shoot...if you got lucky enough to get a voucher then i think you get another 6 month warranty cause you have a receitp with a new date....perhaps when you send that shoe in the person inspecting will send you an actual shoe as a replacement? maybe they sent the voucher cause they didnt have any bf2 in your size on hand in which case its your dumb luck that you can now get a cage with a warranty on it...i sent my shoes to OR and the shoes came from a store in TX...diff color but the same size...the return address was just like "jonhs sneaker store" or something like that...not even a nike warehouse....

BreakPoint · Sep 11, 2007

courtrage said:
i worked at an outlet for 2.5 years and we were told to send the customer to New Balance if they needed really wide shoes ....thats because nike wants the customer to be happy with the brand/company whether they buy from nike this time or not....

No, that's because Nike does not make really wide shoes. If they did, they would want the customer to buy Nike shoes.

courtrage said:
and if they are the money machine you say(we all know they are..i'm just making a point ), why would they send me a voucher for 128$ instead of 110$? they just threw away 18$ so i wouldnt have to pay shipping and tax from buying from nike.com....my buddy sent in his shoe the same time i did and they sent him 110$ voucher...so i think its a crap shoot...if you got lucky enough to get a voucher then i think you get another 6 month warranty cause you have a receitp with a new date....

The voucher is for $128 because if they had sent you a replacement pair of shoes instead of a voucher, you would not need to pay sales tax nor shipping either. So for you to buy yourself that same pair of replacement shoes using the voucher, it would cost you a total of $128 including sales tax and shipping, so it's only fair that you don't have to spend any extra out of pocket money either way to get the same replacement shoes.

Not sure why your friend got a voucher for only $110. Was it for a Niketown store only and not Nike.com or was it a different pair of shoes, like a model that is now discountined and can be now purchased for less than $110?

Are you sure if you use a voucher that you still get a new receipt? If so, the new receipt will clearly show that a voucher was used as form of payment. I think that will automatically disqualify the receipt for use for warranty replacement purposes.

courtrage · Sep 11, 2007

BreakPoint said:
No, that's because Nike does not make really wide shoes. If they did, they would want the customer to buy Nike shoes.

The voucher is for $128 because if they had sent you a replacement pair of shoes instead of a voucher, you would not need to pay sales tax nor shipping either. So for you to buy yourself that same pair of replacement shoes using the voucher, it would cost you a total of $128 including sales tax and shipping, so it's only fair that you don't have to spend any extra out of pocket money either way to get the same replacement shoes.

Not sure why your friend got a voucher for only $110. Was it for a Niketown store only and not Nike.com or was it a different pair of shoes, like a model that is now discountined and can be now purchased for less than $110?

Are you sure if you use a voucher that you still get a new receipt? If so, the new receipt will clearly show that a voucher was used as form of payment. I think that will automatically disqualify the receipt for use for warranty replacement purposes.

as for the wide shoe thing...nike doesnt make a really wide shoe...they told us "theres a shoe for every foot, but not every shoe fits every foot"...dont let the customer buy something they wont be happy with so send them to another store if they dont find something they really like...even if its wide enough to fit their foot, if NB is better, send them to NB....

we sent back the same model and color shoe (french blue breathe free 2) as defective midsole/air unit issues...he shipped his two weeks after i shipped mine....he got 110 and i got 128. in the past, when i sent in defective shoes, i got 110$....they cant disqualify a receipt cause it was bought using a voucher....cause in the first place, they sold you a shoe with a bad air unit not only that, thats no where written on the warranty info card....all they know is you sent a shoe back to them and got a voucher so they cant deny everyone who uses a voucher...what if i bought a pair of jordans and they were defective and i used my product voucher to buy cages after that? those are totally unrealted and if they disqualify me just on a "he used a voucher to pay for it" basis, they would be doing wrong....if the voucher number means something so they know you got the voucher on a warranty return in the first place then youre SOL.... either way, i'd buy a shoe with it and try to send it back on the 6 month warranty as well...worst thing is i risk losing 8$ and what i have to gain is a new pair of shoes....if they look at your history they can see you sent back a shoe and got a voucher so if you send in again, they may just send you a comparable shoe to end the cycle(if the person takes that much effort)...one guy got a resolve+ when he sent in a breathe...or vice versa....

you also forget, i bought my breathe free 2 for 30$ at an outlet...so maybe thats why they opted to send me another shoe for it instead of a voucher to order one myself...they saw the receipt cause it was sent in for a six month warranty...

to the OP...what i would do is risk the 8$ to ship a shoe back for the 6 month warranty...the possible reward outweighs the risk...

DANMAN · Sep 11, 2007

I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

BreakPoint · Sep 11, 2007

DANMAN said:
I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

When you bought your Cages using the voucher, did you receive a receipt? If so, did the receipt indicate that you paid with a voucher?

Also, have you sent in a shoe for the 6 month outsole warranty that was purchased with a voucher (which you received for sending a previous shoe for the 6 month warranty) and gotten another pair (3rd pair) of new shoes?

Safina · Sep 11, 2007

I have 2 vouchers from Nike...which is GREAT!

What stinks is the selection to choose from....
They don't have anything in my size.
I've been waiting for weeks to buy something,
but the inventory never seems to change.

Sigh...

DANMAN · Sep 12, 2007

Safina said:
I have 2 vouchers from Nike...which is GREAT!

What stinks is the selection to choose from....
They don't have anything in my size.
I've been waiting for weeks to buy something,
but the inventory never seems to change.

Sigh...

This is all too true, especially that they do not even have the BFIIs on the website.

DANMAN · Sep 12, 2007

BreakPoint said:
When you bought your Cages using the voucher, did you receive a receipt? If so, did the receipt indicate that you paid with a voucher?

Also, have you sent in a shoe for the 6 month outsole warranty that was purchased with a voucher (which you received for sending a previous shoe for the 6 month warranty) and gotten another pair (3rd pair) of new shoes?

I did receive a receipt that said I used a voucher. As to the second paragraph, unfortunately the shoes have been "flawed." Two representatives said that the voucher was as good as cash. I guess we will see pretty soon. To be honest, I think the BRD (Blue Ribbon Direct in Memphis) handles the Nike.com store and the Oregon factory handles the 6 month returns. It seems like they only care about you having some form of paper receipt dating the purchase (which is supplied with a voucher) for the 6 month warranty. When you receive a pair of shoes in return for a warranty, no receipt comes with them. I think they consider a voucher like a gift certificate-->cash.

courtrage · Sep 12, 2007

DANMAN said:
.... It seems like they only care about you having some form of paper receipt dating the purchase (which is supplied with a voucher) for the 6 month warranty. When you receive a pair of shoes in return for a warranty, no receipt comes with them. I think they consider a voucher like a gift certificate-->cash.

thats what i was saying...you get a receipt with a date when you use a voucher....if they take the time to look up vouchers and why they were issued then they might see you got them on a 6month warranty cause a replacement shoe wasnt available at the time...but otherwise, as far as they are concerned, you got the voucher cause you sent back a defective shoe and are entitled to the 6 month warranty on the one you bout with the voucher...i think thats why the voucher is Plan C....plan A (and B..i dont remember) is to send you an actual shoe with no receipt so you cant get a 6 month warranty on that one....

ceruleance · Sep 12, 2007

DANMAN said:
I can give you an official answer on this based on recent dealings with Nike.

I had a pair of Nike Air Max Breathe Free II in green and black that I sent in around March under the outsole warranty. I then purchased a pair of the French Blue Breathe Free II's before sending the green ones back. I received a voucher for the green ones. I then found a defect in the blue ones in which the plastic hexagon on the bottom of the shoe that connects the forefoot and heel cracked. I used my voucher from the green shoes for a pair of the chlorine blue cages and then sent the blue ones back and received a voucher on those. I then bought a pair of Breathe Free IIIs for $39. AS I alternated the IIIs and the Cages, I had the same cracking problem with the cages as I did with the IIs. I then sent the Cages in as a defective shoe and my voucher was restored to the $128 value. I discussed the warranty situation with Nike and the voucher is their third course of action. First, they try to send you the original shoes (but they do not stock the IIs on the web). Next, they try to send you a shoe with a very similar fit, but if they do cannot do that, they will (#3) send you a voucher, which is, in the Nike representative's words, "as good as cash." Take that to mean what you want, but I think a voucher is as good as buying the shoes new for the first time. So i now have two vouchers sitting at my house and a pair of $39 Breathe IIIs that will soon be sent in for another.

DANMAN, thanks for the post, I was surprised so many people had posted before you without a definitive answer being offered from someone actually having done it. To summarize your post (sorry but it is a tad confusing with the 4 pairs you mention)

You bought green BFII's with your own money
Got a voucher for green BFII's
Bought Blue BFCage with voucher
Got a voucher for blue BFCage

BreakPoint · Sep 12, 2007

ceruleance said:
DANMAN, thanks for the post, I was surprised so many people had posted before you without a definitive answer being offered from someone actually having done it. To summarize your post (sorry but it is a tad confusing with the 4 pairs you mention)

You bought green BFII's with your own money

Got a voucher for green BFII's

Bought Blue BFCage with voucher

Got a voucher for blue BFCage

But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty that was purchased using a voucher. That's the key to this riddle.

ceruleance · Sep 12, 2007

BreakPoint said:
But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty what was purchased using a voucher. That's the key to this riddle.

This is true, I assumed that the defective shoe was replaced under the 6 month guarantee but now that I read back through it maybe not.

I would have been happy to conduct a test myself and report back but they are all out of the chlorine blue cage's on nike so I just got another pair of vapors with my voucher. Oh well, TW still has the cage's in stock so all is not lost

DANMAN · Sep 12, 2007

BreakPoint said:
But the missing link is that he has yet to send in a shoe for the 6 month outsole warranty that was purchased using a voucher. That's the key to this riddle.

Correct. I'd like to think I can try it out soon, but I have shoes to wear out before I order a pair on the voucher and then wear them out enough to send them back. If anyone is debating sending them back after using a voucher, give it a try, especially since it only costs about $7 through FexEx.

TheShaun · Sep 12, 2007

muggy said:
I would say just call Nike. Their reps are trained for maximum customer service, and they'll have a definite answer.

hahahahahahahahahahahaha!!!!!!

muggy · Sep 13, 2007

I'm not kidding. It's like they only have a list of responses to choose from. Everytime I call Nike, they have to add in sentences that are required of them to say. It gets somewhat annoying.

zapvor · Sep 15, 2007

enwar3 said:
I heard you can only use the warranty once. As in, you can't keep getting new shoes off the one warranty.

yea its once.

cho1220 · Sep 16, 2007

well, i decided to call in due to all the speculation and they told me that if i buy shoes with a voucher, the 6 month warranty would be legit.

if she was right at all, i do not know, but it seems probable.

she even put me on hold supposedly to ask someone but maybe she was just giving me the impression she was.

BreakPoint · Sep 16, 2007

cho1220 said:
well, i decided to call in due to all the speculation and they told me that if i buy shoes with a voucher, the 6 month warranty would be legit.

But did you tell her how you got the voucher?

courtrage · Sep 16, 2007

BreakPoint said:
But did you tell her how you got the voucher?

the point is they wont know how he got the voucher unless they take the trouble to look up the voucher number he used before to see why they issued it in the first place. i'm guessing they handle so many shoes all they need to see is midsole and a date and you're good. as i said before and as another said....its worth an 8$ risk to ship the shoes to nike for replacement.

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