nike shoe guarantee question
- Thread starter MATEO2020
- Start date
pingu
Semi-Pro
I'd follow TW instruction. I didn't buy Nike but I follow the instruction for New Balance and it works out fine. No issue what soever. Below is what for your Nike. Good luck!
Nike Procedure:
For an explanation of the guidelines for returning Nike shoes, contact Nike Consumer Affairs at 1-800-344-6453. They will give you a claim number which you will need when sending in your shoes to:
Nike RLC
Attn: name of shoe
26755 SW 95th Ave.
Wilsonville, Oregon 97070
Nike Procedure:
For an explanation of the guidelines for returning Nike shoes, contact Nike Consumer Affairs at 1-800-344-6453. They will give you a claim number which you will need when sending in your shoes to:
Nike RLC
Attn: name of shoe
26755 SW 95th Ave.
Wilsonville, Oregon 97070
pingu
Semi-Pro
Now I'm confused, didn't know that we can return them to TW directly because the website instructed us to contact the manufactures.
McLovin
Legend
Hey TW...two quick questions on this.
I purchased a pair of CB 3.3s back in December. They were on sale for $60 and the toe is completely worn through. I am about to send them back, however, I'm on the fence as far as sending them through you or Nike.
1 - Is there any difference in warranty replacement value if I return them through you or through Nike? In other words, will Nike give me a full replacement cost voucher (around $120), but TW only credit me what I paid, which was $60?
2 - If I go through TW, is my warranty a TW credit? Or is the voucher forwarded to me?
Thanks.
I purchased a pair of CB 3.3s back in December. They were on sale for $60 and the toe is completely worn through. I am about to send them back, however, I'm on the fence as far as sending them through you or Nike.
1 - Is there any difference in warranty replacement value if I return them through you or through Nike? In other words, will Nike give me a full replacement cost voucher (around $120), but TW only credit me what I paid, which was $60?
2 - If I go through TW, is my warranty a TW credit? Or is the voucher forwarded to me?
Thanks.
diredesire
Adjunct Moderator
In my experience, even with a discounted invoice, Nike still sends back a full value (MSRP) voucher. I haven't processed a return through Nike for quite a while now, though. Maybe someone can give some more recent anecdotal evidence.
TW Staff
Administrator
McLovin,
In this case, since your shoes are no longer available, you would be issued a TW credit to use on a different pair of shoes for the value of what you paid for the shoes.
We cannot guarantee what Nike will do in this circumstance and would suggest contact their customer service with any detailed questions at 1(800)806-6453.
I hope this is helpful.
Aaron
TW Customer Service.
In this case, since your shoes are no longer available, you would be issued a TW credit to use on a different pair of shoes for the value of what you paid for the shoes.
We cannot guarantee what Nike will do in this circumstance and would suggest contact their customer service with any detailed questions at 1(800)806-6453.
I hope this is helpful.
Aaron
TW Customer Service.
