need to get some parts for neos
- Thread starter ten11
- Start date
hyperion99
Semi-Pro
I would try contacting Prince.
They should have all the parts your'e looking for.
Never had experience with the Prince customer service but from what I heard of they have a great customer service.
I Heart Thomas Muster
Semi-Pro
When I called Prince about my Neos 1000 they told me to call Tennis Machines. Most of the time they are really responsive and always friendly. I always enjoy talking to JC and once you get in contact he'll take care of you.
Lakers4Life
Hall of Fame
I've been waiting two months now for parts that are suppose to be coming in soon. It's a hit or miss with TM. Leave a message and JC will call back, eventually.
beernutz
Hall of Fame
What time are you calling them? I called (636) 861-4599 just now (10:24 CST) and they picked up on the first ring.
I called them in different time in different days. also different number include this one.
Just called at 14:00 EST and left my 4th voice mail. Hope this time I have better luck. Will report back later.
Thanks for all the help.
Tennis Machines, you let me down.
Good thing is that I am still able to use my other stringing machine. If I have to wait for the parts to operate the stringing machine, it will be a different story. :twisted:
I have not received any call yet and do not think this time will be anything different than the other. I have tried to contract them for more than a week. Definitely not a pleasant experience.
Good thing is that I am still able to use my other stringing machine. If I have to wait for the parts to operate the stringing machine, it will be a different story. :twisted:
Lakers4Life
Hall of Fame
I have the best luck reaching JC before Noon his time (CST), and I'm in California.
Lakers4Life
Hall of Fame
I've sent them emails before, but never got a responce. The phone seems to work the best, you just need to call at the right time. You have to remember this is a Two man business, J Henry and JC. TM really needs to improve it's website. It looks like it was designed more than 10 years ago and has not been updated since they moved a few years back.
Ten11, what part are you looking for? I can tell you Dogs and replacement pads for the Neos/Ektelon are back ordered. I will post an update if my order ever gets filled.
Last edited:
It need turn table brake, one glide bar, 2 clamps and one pin in throat area to hold the racket.
also need one scree and spring in tension head. I found one screw in my tool box and do really see why I need the spring. This can be found in home depot for sure.
For clamp, actually I can find it in Amazon for $80 each. they have one in stock. probably I should contact that seller to see if he can help me out.
also need one scree and spring in tension head. I found one screw in my tool box and do really see why I need the spring. This can be found in home depot for sure.
For clamp, actually I can find it in Amazon for $80 each. they have one in stock. probably I should contact that seller to see if he can help me out.
Lakers4Life
Hall of Fame
If you need the spring for the gripper adjuster screw, I've use a spring from a ball-point pen before.
As for the other parts, you may as well buy another machine. You're looking at least $200.
I sent mine on Wednesday, I asked about the short glidebar's availability and price. I thought they should reply regardless, ?
By the way, I sent it to jhenry@tennismachines.com. Is it right?
By the way, I sent it to jhenry@tennismachines.com. Is it right?
Indeed, just got off the phone and got my question answered! .... it is 10:20 AM EST, I guess they may not be in the office all the time throughout the day.
Similar threads
