I need some parts for neos 1000 but cannot get through tennis machine. Emailed them and left 3 voice mails in few days and never get a call back.
Anyone know how to get response from them? Anywhere else can get parts?
I need some parts for neos 1000 but cannot get through tennis machine. Emailed them and left 3 voice mails in few days and never get a call back.
Anyone know how to get response from them? Anywhere else can get parts?
What time are you calling them? I called (636) 861-4599 just now (10:24 CST) and they picked up on the first ring.
I have not received any call yet and do not think this time will be anything different than the other. I have tried to contract them for more than a week. Definitely not a pleasant experience.I called them in different time in different days. also different number include this one.
Just called at 14:00 EST and left my 4th voice mail. Hope this time I have better luck. Will report back later.
I sent them an email pointing out this thread to alert them to the issue. It will be interesting to see if they respond.
It need turn table brake, one glide bar, 2 clamps and one pin in throat area to hold the racket.
also need one scree and spring in tension head. I found one screw in my tool box and do really see why I need the spring. This can be found in home depot for sure.
For clamp, actually I can find it in Amazon for $80 each. they have one in stock. probably I should contact that seller to see if he can help me out.
I just emailed them about some hold down clamps and JC replied about 48 hours later. Not sure why you are having so much trouble.
Email is correct I would try calling Phone: 636 861-4599 and 636-861-8559