disappointing Prince show guarantee

[ae11]

UPDATE: Prince addressed this issue and promptly sent a replacement. Their customer service in this case proved to be extra ordinary. Thank you!


Tried to use the six month outsole warranty on a pair of Prince T9 Roadster shoes. They claim T9 does not have an outsole guarantee and only T22 and Vipers carry a warranty. That's nothing but confusing and disappointing, to
put it mildly. There was a guarantee card in the box of T9 (picture attached) and it clearly mentions the T9 Roadster.
Also the TW produce webpage still claims that the T9 Roadsters are "backed by a six month outsole durability guarantee".
http://www.tennis-warehouse.com/Prince_T9_Roadster_Wh_Navy_Grey/descpageMSPRINCE-T9MWNG.html

Thanks Prince!! How can a company so blatantly decide not to honor a warranty is beyond me. If there was no documentation would be one thing, but I still have the guarantee card!

 

[TW Staff]

Please respond to us via the "Contact Us" link at the bottom of this page and we will take care of you. Referencing this post will help us, thanks.

Best,
Chris, TW

 

[ae11]

Please respond to us via the "Contact Us" link at the bottom of this page and we will take care of you. Referencing this post will help us, thanks.

Best,
Chris, TW

Thanks Chris,
TW, as usual, has superb customer support. It is fine even if I don't get a replacement for this one pair of shoes. What is disappointing is Prince not acknowledging that the T9 came originally with an outsole warranty and not offering any explanation.