Free shipping for Asics warranty shoes?

[Uvijek Argen]

I always like to order from TW cause the excellent customer service. From racquets and boxes of balls, but I never order Asics shoes cause until a few months you guys didn't have the warranty on them.

Im planning to do my next order with you guys,but I have a question from my bad experience with another retail store.....

When I worn through the sole and I send you the shoe for the replacement, will you guys charge me additional for shipping the 2nd pair to my home?


Thanks in advance.

 

[Uvijek Argen]

Bump!!! up the jam..bump it up...

bumb it up............bumb....bump it!!

 

[TW Staff]

Sorry for the delayed reply, but TW pays for the shipping.

Tiffani, TW

 

[Uvijek Argen]

Thanks for the reply Tiffani. You are looking extremely cute with the baby belly. Keep the good reviews.

 

[taurussable]

Sorry for the delayed reply, but TW pays for the shipping.

Tiffani, TW

Hello!
my asics gr4 are worn out after 4months.
does tw still pays the return shipping? I already created my ups label using my own credit card

 

[TW Staff]

taurussable,

When returning a pair of shoes for the Sole Warranty, you pay the shipping back to us, and we ship the new pair to you and we cover the shipping.

It's a kind of "meet in the middle" scenario, that way you don't have to pay an arm and a leg to get your replacement shoes.

Hope this is helpful.

Aaron
TW Customer Service