Holograms are a retail security mechanism. They make no sense in pro stock frames because pro stock frames aren't retail frames.
http://www.retailtechnologyreview.c...etail_print_label.aspx?articleid=585&zoneid=8
It appears that this "pro" believes that customized retail frames are Pro Stock.
The original ad was for 238.4 XL and the ad said code under the pallet. The connotation on SF for an XL is a 28 inch hairpin that was cut down (or no) to something longer than 27 inches. The code wasn't under the pallet so you got something that wasn't as advertised.
I have the feeling that there are language issues and a misunderstanding (by the pro) about what Pro Stocks are. Maybe Head gave him some free retail frames and he sent them to the US to get customized and he considers that to be Pro Stock. In the TW forums, Pro Stock has a pretty specific meaning. Customized retail frames are different - a good example is Roger's frames. We'd call an H19 or H22 Pro Stock but we'd call Roger's frames customized retail.
Here are some excepts from the last email I just wrote him:
"
First, you advertised the rackets wrong, you told me many things about the rackets that were not right. If I knew everything about the rackets that I know now, I WOULD NOT have bought them. But you said these were XL, had code under pallet, silicon in handle, and lead on the head.
Second, there is NO proof these are pro stock except your friend says they are, what your friend says isn't good enough proof. Maybe he doesn't understand what a pro stock TGK means.
Third, there is A LOT of proof that these are NOT pro stock.
Fourth, All of the expert racket sellers online say this is not pro stock."
And also:
"It isn't my job as a buyer to prove this ISN'T a real pro stock TGK, it is YOUR job as a seller to prove it IS pro stock. And you have not proved this is pro stock, you only have told me your friend says it is, and THAT is NOT proof."
I am tired of dealing with this and I feel like it's just ridiculous in so many ways.
I've told him that he has until tomorrow to refund my money. I told him that if he refunds the money by tomorrow, I will still pay the money to ship the racket back to him, as I offered before. I also said that if he doesn't refund my money, I've already talked with my bank and they assure me I am protected and they can get the money back for me. Then he will have to send me more money to send the racket back.
I feel like these options are more than fair.
If anyone is willing, please send him a PM over on SF and offer your support. I'd still like the most peaceful resolution possible, which is a voluntary refund.