Mild disappointment

[fishuuuuu]

Let's get this straight, Tennis-Warehouse has and always has been the best when coming to merchandise.

This problem I want to address is that I ordered an order on Last Sunday (prior to Labor Day) and it didn't arrive until Friday via UPS 3 Day. Labor day excluded from shipping dates, the package should have been shipped Tuesday and set to arrive Thursday. I would very much liked to have had my package on Thursday night instead of Friday night.

My concern is mostly on the fact that Tennis-Warehouse didn't get the package delievered to the UPS center until 5:53 on Tuesday, making the delievery one day longer. I ordered this order through the phone expecting the same delievery date (through UPS 3 Day) as the one listed on the website for an order ordered on Sunday afternoon which was Thursday the 8th. It did not come.

 

[Princegod]

I've had this problem with TW before. I complained to TW and they actually changed the wording of their shipping policy because of it. This was a couple years ago. The scenario I went through was: I order things on a Tuesday via 2 day shipping, and it took TW two days just to ship so now it is Thursday, and you can guess when I received the package.... Monday.

I can see TW is a busy place and occasionally they get backed up with orders, but yeah it's disappointing to not get your strings when needed.

 

[TW Admin]

Sorry for the confusion but you would have had to use UPS 2 Day instead of 3 Day to get a package shipped Tuesday to arrive on Thursday instead of Friday. The day of shipment doesn't count as a transit day so three days after Tuesday is Friday. It does seem like a long time for an order placed Saturday but the holiday does complicate things That pickup time isn't a factor as our arrangements with UPS allow for even later pickups. Again, sorry for the confusion. Drew/Tennis Warehouse