What is going on at Tennis Warehouse?

[Robbnc]

I ordered strings 3 days ago and so far I haven’t even gotten a conformation email. I tried calling for 2 days and no one answers the phone, The live chat is a joke. The money is already gone from my account.

 

[TW Staff]

robbnc,

Apologies for the delay. Due to a nationwide staff shortage, we are experiencing a small delay in processing orders as well as longer wait times on the phones. I have looked up your order and have it expedited to get shipped out today. You should be receiving a confirmation email shortly. We greatly appreciate your patience and patronage during this time.

Thanks,
Brittany, TW

 

[Tennis Aloha]

robbnc,

Apologies for the delay. Due to a nationwide staff shortage, we are experiencing a small delay in processing orders as well as longer wait times on the phones. I have looked up your order and have it expedited to get shipped out today. You should be receiving a confirmation email shortly. We greatly appreciate your patience and patronage during this time.

Thanks,
Brittany, TW

You guys do have great service.

 

[Robbnc]

Ok thanks

 

[miraq]

Interesting, I ordered some shoes last Friday and yet to have seen a ship notice, must be very short on help. Not in any big rush though, so no big deal.

 

[miraq]

Just received shipping confirmation from TW tonight, all looks good, kudos to TW!

 

[guanzishou]

I'm willing to help with the staff shortage problem. But I'll need a green card