alidisperanza
Hall of Fame
I've been using an Eagnas machine now for years and have always been happy with it. I've strung countless racquets without issues. Recently, I tried to change the tension on the linear gripper to be a bit more gentle on strings. All one has to do is screw in a screw with a spring at the back of the tension head to act as a stop so that the grippers can't close anymore.
Although a terrible picture, you can see what I'm talking about below
http://www.eagnas.com/jpgd/mcranop6.jpg
I've tried this in the past but the screw seemed to be stuck and I simply gave up. Long story short, on my most recent attempt the screw wouldn't budge again so I tried with a longer screw driver, and eventually a drill. The screw was made out of such cheap material that it not only stripped but it snapped off flush with the back of the tension head.
Ok-- no big deal, I figured I'd call the company. After a tedious process of having to explain what part I was talking about (even though I referred to it directly by it's appropriate name) I was told A) That it's entirely my fault since it's impossible to snap a screw and B) To go to a hardware store because they didn't have any parts-- everything came directly from the factory. It states explicitly on their website
"We stock all kinds of spare parts for all the Eagnas brand stringing machines. Since 1985 we import and market the Eagnas stringing machines in the United States market. We still keep the spare parts to service those Eagnas stringing machines sold since 1985."
Secondly, I've been wanting to upgrade my machine with a constant pull so I asked if they sold electronic tension heads separately. After another struggle, I finally expressed which part I wanted. The guy wanted to charge me 268.00. Normally, this wouldn't be too expensive for an electric tension head (compared to the 500.00 Wise) but I pointed out that one of their machines with the tension head already mounted was actually cheaper than the price he had quoted. Seen here I was subsequently told "So then buy the whole machine. If you don't like my price, tough for you, go somewhere else."
Now, I understand that Eagnas is not a top competitor in the market. I understand that they make machines at a fraction of the price but as a loyal and long term customer, I was really surprised to receive this treatment especially since I've defended them for years as an economical company. What would it take for the company to send me a simple screw? I would have gladly paid for the shipping/ cost of it. I suppose the moral of this story is you get what you pay for...
Although a terrible picture, you can see what I'm talking about below
http://www.eagnas.com/jpgd/mcranop6.jpg
I've tried this in the past but the screw seemed to be stuck and I simply gave up. Long story short, on my most recent attempt the screw wouldn't budge again so I tried with a longer screw driver, and eventually a drill. The screw was made out of such cheap material that it not only stripped but it snapped off flush with the back of the tension head.
Ok-- no big deal, I figured I'd call the company. After a tedious process of having to explain what part I was talking about (even though I referred to it directly by it's appropriate name) I was told A) That it's entirely my fault since it's impossible to snap a screw and B) To go to a hardware store because they didn't have any parts-- everything came directly from the factory. It states explicitly on their website
"We stock all kinds of spare parts for all the Eagnas brand stringing machines. Since 1985 we import and market the Eagnas stringing machines in the United States market. We still keep the spare parts to service those Eagnas stringing machines sold since 1985."
Secondly, I've been wanting to upgrade my machine with a constant pull so I asked if they sold electronic tension heads separately. After another struggle, I finally expressed which part I wanted. The guy wanted to charge me 268.00. Normally, this wouldn't be too expensive for an electric tension head (compared to the 500.00 Wise) but I pointed out that one of their machines with the tension head already mounted was actually cheaper than the price he had quoted. Seen here I was subsequently told "So then buy the whole machine. If you don't like my price, tough for you, go somewhere else."
Now, I understand that Eagnas is not a top competitor in the market. I understand that they make machines at a fraction of the price but as a loyal and long term customer, I was really surprised to receive this treatment especially since I've defended them for years as an economical company. What would it take for the company to send me a simple screw? I would have gladly paid for the shipping/ cost of it. I suppose the moral of this story is you get what you pay for...