Wilson's Quality Control is a joke. Shame on them! / PS97

DJTaurus

DJTaurus

Hall of Fame
I asked matchmaking for Pro staff 97 2016/17 model. Here are the specs...ALL OF THEM over 315kg which is the official weight. Such a shame. I requested tennis wearhouse to measure me another 6 sticks to choose from...another 10 euros for matchmaking.... thank you WILSON. You are a joke and i am serioucly pissed off.

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4-string

4-string

Professional
DJTaurus said:
I asked matchmaking for Pro staff 97 2016/17 model. Here are the specs...ALL OF THEM over 315kg which is the official weight. Such a shame. I requested tennis wearhouse to measure me another 6 sticks to choose from...another 10 euros for matchmaking.... thank you WILSON. You are a joke and i am serioucly pissed off.

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They seem to be at the heavy side at 315kg. [emoji3]
 
Powderwombat

Powderwombat

Semi-Pro
Yea...when I was demoing rackets a while ago I really liked the Blade, wasn't my favourite but it was up there...probably the biggest thing stopping me from buying Wilson racquets is the weak quality control. From what I know it's probably the worst out of the major racquet manufacturers.
 
A

Alex78

Hall of Fame
It's really come to a point where it doesn't make sense to publish the specs of a racquet. They seem to use them as (very) general guidelines during production...
On the other hand, I have 3 PSC 6.1 25th Anniversary racquets now, and they came in at 358, 358, and 356 grams (including cardboard and plastic on the grip). Pure luck, or systematic difference in qc compared to other models?
 
G

GN-001

Semi-Pro
I like Wilson racquets but their quality control is whats putting me off from going back to them. I cant buy 2 of the same. Whereas at a shop in Japan, they weighted 10 Yonex Tour Gs for me and they were all within 2grams of each other. Praying to all divine beings that Yonex QC remains awesome regardless of increase demand.
 
SeeItHitIt

SeeItHitIt

Professional
My experience trying to match Wilson sticks has been the same, but I still play with them. That said, of the other pairs of racquets I've ordered and noted the weight/SW, two pair of Yonex Ai-class have been within 2g of each other as well as two new Pure Strike's.

It's hard to figure what allows for such a raw weight variance...the mold is the mold, the layup is the layup. Grips and butt caps must be close to exact to each other in a parts bin....
 
Irvin

Irvin

Talk Tennis Guru
They can't even get the stringing instruction correct. Try stringing their frames according to their instruction 2 piece.
https://origin-prod.wilson.com/sites/default/files/Pro Staff RF 97 Autograph 2017.pdf

EDIT: If the mains tie off at 6T you will double block hole 7T for the bottom cross. Makes stringing difficult for some strings or stringers. I asked the designers about this when they were fielding question about this frame and they just ignored me. I have a customer who has 2 of these frame and there is a 21 mm difference in balance points. Yes over 2 cm almost an inch.
 
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DJTaurus

DJTaurus

Hall of Fame
galapagos said:
-3 grams of the plastic handle. Overall weight wasnt thaat bad. Sw is a bigger issue.
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Do you have any info or do you know how we measure strung and unstrung swingweight? I mean tennis wearhouse provides unstrung but on racket reviews they give strung swingweight..... how i will check and compare in order to choose?
 
DJTaurus

DJTaurus

Hall of Fame
I just send them 10 euros more for a second matchmaking. Let's see how it will go this time......
 
DJTaurus

DJTaurus

Hall of Fame
ollinger said:
when a company is selling crap, I tend to buy something else rather than reward them by buying six of them
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No i wont buy six of them. That's just how matchmaking works. Tennis wearhouse measures six rackets and the customer chooses as many as he wants. In my case i will choose only one....the one closer to the official specs. I have to agree their quality control is crap but their rackets in my opinion are top.
 
lidoazndiabloboi

lidoazndiabloboi

Hall of Fame
DJTaurus said:
Do you have any info or do you know how we measure strung and unstrung swingweight? I mean tennis wearhouse provides unstrung but on racket reviews they give strung swingweight..... how i will check and compare in order to choose?
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Depending on gauge and type of strings, it can add between 25-30SW, possibly more, or less.
 
lidoazndiabloboi

lidoazndiabloboi

Hall of Fame
DJTaurus said:
No i wont buy six of them. That's just how matchmaking works. Tennis wearhouse measures six rackets and the customer chooses as many as he wants. In my case i will choose only one....the one closer to the official specs. I have to agree their quality control is crap but their rackets in my opinion are top.
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Are they measuring the weight with the racket card also?
 
DJTaurus

DJTaurus

Hall of Fame
Irvin said:
They can't even get the stringing instruction correct. Try stringing their frames according to their instruction 2 piece.
https://origin-prod.wilson.com/sites/default/files/Pro Staff RF 97 Autograph 2017.pdf

EDIT: If the mains tie off at 6T you will double block hole 7T for the bottom cross. Makes stringing difficult for some strings or stringers. I asked the designers about this when they were fielding question about this frame and they just ignored me. I have a customer who has 2 of these frame and there is a 21 mm difference in balance points. Yes over 2 cm almost an inch.
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A friend of mine told me: when you cannot string the crosses from top to bottom because of the pattern the only way is 2pcs. Lot of stringers dont know and string bottom to top with one piece. That way is dangerous for the racket to break its throat and it looses wilsons warranty. Ofcourse there is the way of around the world but the manufactor cannot suggest it cause it is unofficial. Also pure aero has the double block and my friend doesnt like it at all too...
 
Irvin

Irvin

Talk Tennis Guru
DJTaurus said:
A friend of mine told me: when you cannot string the crosses from top to bottom because of the pattern the only way is 2pcs. Lot of stringers dont know and string bottom to top with one piece. That way is dangerous for the racket to break its throat and it looses wilsons warranty. Ofcourse there is the way of around the world but the manufactor cannot suggest it cause it is unofficial. Also pure aero has the double block and my friend doesnt like it at all too...
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The stringing instructions from Wilson show you can string this racket 1 piece bottom. Following Wilson's published instructions voids the warranty. LOL Are you sure about that?
 
esgee48

esgee48

G.O.A.T.
If it is official on the Wilson site for bottom up crosses, then it is OK with Wilson....Sorta dumb, but I would follow their instructions. However, if the other sites says top down crosses, then I would probably play it safe and do ATW. It's up to you since it is your frame.
 
DonDiego

DonDiego

Hall of Fame
I have 3 Blade 98 18x20 that are only 2 grams and 2 cm balance apart( EDIT: 0,2 cm). Plus, they're all more HL than published specs (going from 32,8 cm to 33 cm).

Oh, I carefully picked them among a 10 used racquets stack that were lying at my store. But hey, nothing comes easy.
 
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dr325i

dr325i

G.O.A.T.
DonDiego said:
I have 3 Blade 98 18x20 that are only 2 grams and 2 cm balance apart. Plus, they're all more HL than published specs (going from 32,8 cm to 33 cm).

Oh, I carefully picked them among a 10 used racquets stack that were lying at my store. But hey, nothing comes easy.
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2cm balance difference would be huge. 2mm is negligible
 
10ACE

10ACE

Professional
2/6 = 33.3%= you're going to the hall of fame!

I agree I have 2 PS97 and they were far from close.

Head prestige Graphene XT were pretty much spot on though.
 
Zoolander

Zoolander

Hall of Fame
I beg to differ with the OP. Wilsons QC seems to be pretty good, they are all within 3g of each other!

Sure, none of them are near the official weight, but at least they are over. Imagine if you bought 1kg of apples, but they only gave you 900g. Wouldnt you rather get 1.1kg instead?!

And yes, i realise we're not comparing apples with apples ;)
 
dr325i

dr325i

G.O.A.T.
Zoolander said:
I beg to differ with the OP. Wilsons QC seems to be pretty good, they are all within 3g of each other!

Sure, none of them are near the official weight, but at least they are over. Imagine if you bought 1kg of apples, but they only gave you 900g. Wouldnt you rather get 1.1kg instead?!

And yes, i realise we're not comparing apples with apples ;)
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What?! Terrible analogy, unless you're joking.
The balance and SW is all over the place, the weight distribution is within the limits and actually not bad. The balance varies 1.2cm(!!) and SW by almost 20 points - terrible
 
P

penguin

Professional
Alex78 said:
It's really come to a point where it doesn't make sense to publish the specs of a racquet. They seem to use them as (very) general guidelines during production...
On the other hand, I have 3 PSC 6.1 25th Anniversary racquets now, and they came in at 358, 358, and 356 grams (including cardboard and plastic on the grip). Pure luck, or systematic difference in qc compared to other models?
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The purpose of that 6.1 run was to replenish their supplies pro stocks of this frame IMO. is it a coincidence that that's when del potro finally put down his k-factor paint job for example?
 
Zoolander

Zoolander

Hall of Fame
dr325i said:
What?! Terrible analogy, unless you're joking.
The balance and SW is all over the place, the weight distribution is within the limits and actually not bad. The balance varies 1.2cm(!!) and SW by almost 20 points - terrible
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Yes, terrible, yes, joking!
 
A

Alex78

Hall of Fame
penguin said:
The purpose of that 6.1 run was to replenish their supplies pro stocks of this frame IMO. is it a coincidence that that's when del potro finally put down his k-factor paint job for example?
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Huh, if that's true, there's a gem right there!
 
DJTaurus

DJTaurus

Hall of Fame
I just spoke with tennis wearhouse. There are a lot of people who complain about wilsons QC. They told me that they cannot do anything by their side....they forward the emails from angry customers to Wilson and they just don't care. In couple of hours i will have the second bunch of 6 rackets matchmaking. Let's see how it goes this time.
 
lidoazndiabloboi

lidoazndiabloboi

Hall of Fame
DJTaurus said:
I just spoke with tennis wearhouse. There are a lot of people who complain about wilsons QC. They told me that they cannot do anything by their side....they forward the emails from angry customers to Wilson and they just don't care. In couple of hours i will have the second bunch of 6 rackets matchmaking. Let's see how it goes this time.
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IMO, I would pick the lowest possible weight, which would usually have a lower SW also. That way it will give you different options to customize. If you get one on the heavier side, the SW might be too heavy and you can't lower it.
 
Dartagnan64

Dartagnan64

G.O.A.T.
I think Wilson doesn't care because there is very little point to caring. Most players are 3.0-4.0. It's very unlikely their performance will change no matter what specs you throw at them. Most of them only own one racket anyways and have a 10 year old backup in case they break a string.

Why adjust your QC at significant expense for the few gear heads with particular needs? Wilson would rather lose them to Angell. It is cheaper to lose those customers than to revamp manufacturing to provide a better product.

Business 101.

PS: I originally thought it was important to have matched rackets. Then I went on a demo night and played with 3 different rackets over 3 sets of tennis and realized my game didn't change significantly over that time frame. Yes I liked certain rackets over others, but that was a feel thing, not a performance thing.
 
Crocodile

Crocodile

G.O.A.T.
While people keep buying Wilson racquets there will be no compelling reason for the manufacturer to improve their quality control. The same goes to Babolat and Head. Out of the larger companies it's probably Yonex that is more accurate in their specs and then you have to look at the more low volume niche brands like Pacific, Volkl and Tecnifibre.
 
Dartagnan64

Dartagnan64

G.O.A.T.
Crocodile said:
While people keep buying Wilson racquets there will be no compelling reason for the manufacturer to improve their quality control. The same goes to Babolat and Head. Out of the larger companies it's probably Yonex that is more accurate in their specs and then you have to look at the more low volume niche brands like Pacific, Volkl and Tecnifibre.
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And people will keep buying them because they are actually good rackets as far as performance goes. Since most people can easily adjust their swings to a racket and don't need custom jobs to play well, all they care about is how the racket feels and whether it makes things a bit easier for them. Most couldn't tell you a swingweight from a twistweight and really couldn't care less.

Those are the people you are swimming against. Wilson knows this and will do what they do. Make rackets that feel good to hit with, sign top pros and market to the masses.
 
Crocodile

Crocodile

G.O.A.T.
Dartagnan64 said:
And people will keep buying them because they are actually good rackets as far as performance goes. Since most people can easily adjust their swings to a racket and don't need custom jobs to play well, all they care about is how the racket feels and whether it makes things a bit easier for them. Most couldn't tell you a swingweight from a twistweight and really couldn't care less.

Those are the people you are swimming against. Wilson knows this and will do what they do. Make rackets that feel good to hit with, sign top pros and market to the masses.
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Fair enough, however I would get a little annoyed if I had 3 racquet that are the same and each one feels different when they are meant to be similar.
 
TennisHound

TennisHound

Legend
Wilson retail racquets are not far from pre-strung "Walmart" racquets? No one measures any of the cheap racquets from Wal-Mart and Wilson sees no difference between those customers and customers who buy their racquets from TW. They could absolutely care less. I was irritated at one time with Wilson retail frames out of spec. Then I purchased several pro stock racquets and gained perspective.
 
zalive

zalive

Hall of Fame
DJTaurus said:
I just spoke with tennis wearhouse. There are a lot of people who complain about wilsons QC. They told me that they cannot do anything by their side....they forward the emails from angry customers to Wilson and they just don't care. In couple of hours i will have the second bunch of 6 rackets matchmaking. Let's see how it goes this time.
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When a Chinese third party manufactures racquets under your brand, it's not easy to improve things. Or it is, but it has a price. They can talk to Chinese, but I'd bet Chinese manufacturer would say 'ok we can do tighter tolerance, but this will cost you extra'. And there the communication ends ;) :p
 
A

Alex78

Hall of Fame
1 or 5 because they are easiest to mod with some lead in the hoop. Difference in static weight is negligible / wouldn't bother me (but I like heavier sticks anyway).
 
DJTaurus

DJTaurus

Hall of Fame
Alex78 said:
1 or 5 because they are easiest to mod with some lead in the hoop. Difference in static weight is negligible / wouldn't bother me (but I like heavier sticks anyway).
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I dont use lead on my sticks and as a previous blade 98s user, ps97 is almost 15-20gr heavier.....i want to choose the most HeadHeavy from these but which one of them will be?
 
lidoazndiabloboi

lidoazndiabloboi

Hall of Fame
DJTaurus said:
I dont use lead on my sticks and as a previous blade 98s user, ps97 is almost 15-20gr heavier.....i want to choose the most HeadHeavy from these but which one of them will be?
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If you are looking for the head heaviest feeling one, then I would suggest #4, and second would be #2. You will be getting one of the high SW rackets at a low weight.
 
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