Eagnas Machine Owners

flash9

flash9

Semi-Pro
Well written Historical Review of experience with Maxline

Jack the Hack said:
(Continuation due to TT posting size restrictions…)

The Eagnas Flex 940

If their products weren’t so relatively inexpensive, they would be out of business by now.
Click to expand...

Well written review Jack, and you are right, if their products were not less expensive then their competition, I also believe they would be out of business.

DADYO said:
Please people, say that MAXLINE CUSTOMER SERVICE is bad not EAGNAS CUSTOMER SERVICE, Eagnas makes quality (but not high-quality) machines and ships them, and their customer service is great, they reply to emails in only few hours, they're patient and try to do anything to help you.
Click to expand...

Eagnas is the same as Maxline in the USA, but I have heard that there are other Eagnas distributors in other parts of the world that offer better customer service.
 
Jack the Hack

Jack the Hack

Hall of Fame
DADYO said:
Please people, say that MAXLINE CUSTOMER SERVICE is bad not EAGNAS CUSTOMER SERVICE, Eagnas makes quality (but not high-quality) machines and ships them, and their customer service is great, they reply to emails in only few hours, they're patient and try to do anything to help you.
Click to expand...

If you go to www.eagnas.com, you are immediately directed to Maxline's website, so it is very understandable how most people would associate Eagnas directly with Maxline as if they are one and the same. However, there is no such thing as a company named "Eagnas". Eagnas is a trademarked brand name for some of the stringing machines that Lily Lee and Company make in Taiwan (and they supposedly make parts for other stringing machine companies also). Maxline is the largest distributer of Eagnas machines, and (according to the Silent Partner website) the owner of Maxline and the owner of Lily Lee are brothers.

Here is what the Eagnas/Maxline website says:

EAGNAS stringing machines are manufactured in Taiwan by Lily-Lee & Co., Ltd. Lily-Lee & Co, Ltd. is one of the largest OEM manufacturers of stringing machines in the world, and has been recognized as a full line supplier of stringing machines since 1981. See attached Good Product Design Award and Certificate of Excellence, issued by Taiwan government. EAGNAS is a registered trademark of Lily-Lee & Co., Ltd.

http://www.eagnas.com/faq.html#a0100

Here is what the Silent Partner website says:

Eagnas machines are made in Taiwan by Lily Lee and are sold in the USA by Maxline. The owners of these two companies are brothers.

http://sptennis.com/Knockoffs/

As flash9 said, Eagnas machines are actually sold by other distributers aside from Maxline in other parts of the world. Tennis Warehouse Australia sells the machines as Eagnas/Jadee brand, and if you Google the word Eagnas, you can find other distributers (which I will not list here out of respect to Tennis Warehouse).

DADYO, from previous posts, it looks like you are located in Italy. Which distributer did you buy your Eagnas 8000 from over there?

(By the way, if this description applied to the folks at Maxline - "their customer service is great, they reply to emails in only few hours, they're patient and try to do anything to help you" - then Maxline would probably sell twice as many machines as they do now and very few people would be bashing Maxline as a company or Eagnas as a brand.)
 
B

barry

Hall of Fame
Curious what machine are you currently using? Also how long ago did this take place?

Eagnas recently established a store front for secure transactions at http://www.eagnas.com/store/catalog/index.php. I purchased a couple of reels of Eagnas Perfect spin and a machine and the package arrived in 5 days. My customers are big fans of the Perfect Spin and no complaints on their string jobs, which kind of says it all for me!

Lot of people comment about Eagnas, guess Eagnas is considered the Wal-Mart of the stringer industry, but it is tough to beat their price / performance!
 
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M

mellofelow

Semi-Pro
The padding on the K-shaped shoulder support fell out last night on my 910. FYI... this unit has only gone through 14 string jobs.:mad: :mad:

ksides.jpg
 
dancraig

dancraig

Hall of Fame
Mellofellow:
Yeah, I had some padding come loose on an Eagnas. A couple of drops from a hot glue gun made it better than new.
 
G

GeorgiaRoyal

New User
I've had a Flex 740 for the last couple of weeks. It cost me $265.00 including shipping costs. This was much better than the same features on another machine. It seemed like other machines with similar features were over $400.00.

I have had no other stringing experience and didn't feel like the book gave very good instructions. I emailed them to ask them some questions and the reply I got 3 days later was refer to the tips section of the website.

However, by that time, I had gone back to it and figured it out on my own. I don't have a way to check the tension (although I am curious) so I'm not sure about it in that regard. I have, however, played with the racquet after stringing it and it felt pretty normal. I'd like to eventually get a tension checker (I think they cost about $35.00).

I'm happy with the 6 point mounting on it and am very glad I went with that. My only other attempt to string a raquet was stopped because it was a 2 point mount and I could see my frame stretching. I got nervous and stopped quickly. Having the 6 points made me feel very comfortable that the frame would be safe (even with me not being a good stringer).

I haven't strung a racquet for a couple of weeks. My strings break every 3 or 4 weeks, and I don't feel confident enough to string for my friends, yet. I'll just have to go play more so they'll break faster:D

At this point, I'm happy with my decision. With me just wanting to string primarily for myself (and maybe some friends, later) I think that getting something real expensive would be a lot more than what my needs are. If it takes me 50-70 minutes to string a racquet, then so what. I'm only stringing 1 at a time, anyway. If I was doing a lot of racquets, then I might want something electronic and easier that could do a racquet in 30 minutes.

I do have a question, though. Is there a brake on the Flex 740? There are times when I don't want the turn table to turn, but having figured out how to stop it. Any help on this would be greatly appreciated.
 
dancraig

dancraig

Hall of Fame
GeorgiaRoyal said:
I've had a Flex 740 for the last couple of weeks. It cost me $265.00 including shipping costs. This was much better than the same features on another machine. It seemed like other machines with similar features were over $400.00.

I have had no other stringing experience and didn't feel like the book gave very good instructions. I emailed them to ask them some questions and the reply I got 3 days later was refer to the tips section of the website.

However, by that time, I had gone back to it and figured it out on my own. I don't have a way to check the tension (although I am curious) so I'm not sure about it in that regard. I have, however, played with the racquet after stringing it and it felt pretty normal. I'd like to eventually get a tension checker (I think they cost about $35.00).

I'm happy with the 6 point mounting on it and am very glad I went with that. My only other attempt to string a raquet was stopped because it was a 2 point mount and I could see my frame stretching. I got nervous and stopped quickly. Having the 6 points made me feel very comfortable that the frame would be safe (even with me not being a good stringer).

I haven't strung a racquet for a couple of weeks. My strings break every 3 or 4 weeks, and I don't feel confident enough to string for my friends, yet. I'll just have to go play more so they'll break faster:D

At this point, I'm happy with my decision. With me just wanting to string primarily for myself (and maybe some friends, later) I think that getting something real expensive would be a lot more than what my needs are. If it takes me 50-70 minutes to string a racquet, then so what. I'm only stringing 1 at a time, anyway. If I was doing a lot of racquets, then I might want something electronic and easier that could do a racquet in 30 minutes.

I do have a question, though. Is there a brake on the Flex 740? There are times when I don't want the turn table to turn, but having figured out how to stop it. Any help on this would be greatly appreciated.
Click to expand...
http://www.eagnas.com/portable.html#FL740
If you look at the next to last item in the list of features, it says that it has a brake.
 
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G

GeorgiaRoyal

New User
Yeah, I see that it says that it has a brake, but I can't find the thing. I'm looking at the machine and I see no knobs around the base/turntable area. The manual says to turn the brake knob clockwise to lock the turntable. The only knobs I see aren't the brake. When I looked at the installation steps, it shows that step four of installation is to install the brake. Looking at the illustration, that makes it look like the brake is the circular thing that the turntable attaches to with the 4 screws. However, it makes no sense to turn that as it is attached to the turn table and goes around and around.

Maybe I'm an idiot, or perhaps I'm missing that piece? I don't know. I hope I'm not an idiot. That would be a huge let down. :confused:
 
L

LttlElvis

Professional
I haven't seen this machine personally, but the table looks too low to the table to have a brake, unless there is a simple pin stop somewhere.
 
eunjam

eunjam

Rookie
GeorgiaRoyal said:
Yeah, I see that it says that it has a brake, but I can't find the thing. I'm looking at the machine and I see no knobs around the base/turntable area. The manual says to turn the brake knob clockwise to lock the turntable. The only knobs I see aren't the brake. When I looked at the installation steps, it shows that step four of installation is to install the brake. Looking at the illustration, that makes it look like the brake is the circular thing that the turntable attaches to with the 4 screws. However, it makes no sense to turn that as it is attached to the turn table and goes around and around.

Maybe I'm an idiot, or perhaps I'm missing that piece? I don't know. I hope I'm not an idiot. That would be a huge let down. :confused:
Click to expand...


i have the 740 and i don't know where the brake is either.

i hope i'm not an idiot either because my parents did spend a lot of $ for my college degree.

but re: the brake, it certainly isn't necessary to string, but it certainly would be nice to have when moving the machine around because this mother is HEAVY!!

please let me know if you find out more about this mysterious brake.
 
Jack the Hack

Jack the Hack

Hall of Fame
barry said:
Curious what machine are you currently using? Also how long ago did this take place?

Eagnas recently established a store front for secure transactions at http://www.eagnas.com/store/catalog/index.php. I purchased a couple of reels of Eagnas Perfect spin and a machine and the package arrived in 5 days. My customers are big fans of the Perfect Spin and no complaints on their string jobs, which kind of says it all for me!

Lot of people comment about Eagnas, guess Eagnas is considered the Wal-Mart of the stringer industry, but it is tough to beat their price / performance!
Click to expand...

barry,

I assume these questions were directed at me... if not, please disregard.

I stated the timeframes in my narrative, but I guess you missed it. I bought my Hawk 80 back in 1998 and I got the Flex 940 in January of 2005. My tension head was defective from the beginning, but I didn't notice the problems until about May or June, 2005. I first reported the problem and shipped the entire tension head back in late June... and didn't get my replacement until August. That's over 6 weeks right in the middle of the summer that my machine was unusable because Victor and Michelle kept screwing around, lying, and not processing my warranty return. If I hadn't gotten Kelly on the phone, it would have taken even longer to get my machine back in order!

I am still using the Flex 940. I haven't had any problems since I got the replacement tension head, and I am satisfied with the machine's performance overall. I mostly string just for myself, so any of the problems I've had with Maxline have merely been a personal inconvenience. However, I do break strings quite often and with the aforementioned 6+ week delay with the tension head problem in 2005, I had to take my racquets into a pro shop to be strung because my machine was inoperable... which I obviously wasn't too happy about. (Who wants to pay $35 for a string job when you can do it yourself!)

Regarding the new online Maxline store (with credit card processing), I am glad to see them finally modernize. According to the timestamp at the bottom of the page, it looks like that new service went live on April 23rd, 2006. Without it, I'm not sure I would be comfortable using my credit card with Maxline again (and I would still be hesitant given my issues with Victor and Michelle's honesty).

On the subject of the Perfect Spin string, I got a reel of this with my machine purchase and thought it was pretty good. It looks to me like it might be a knock off of Prince TopSpin, and it performs well for that type of string. The only funny thing was that instead of saying Perfect Spin on the string, it was actually stamped "PREFECT Spin", which I thought was kind of funny! :grin:
 
V

vinouspleasure

Rookie
Jack,

I enjoyed reading your well-written post on your experience with Eagnas stringers and customer service. I was amazed when I read that you still feel the machines are "an excellent value" given the amount of time/effort/frustration you invested in getting them fixed.

As I get older is the idea of "paying up for quality" has become more appealing. Through my thirties, I was willing to do an awful lot of pre-sale research and post-sale work to save money. As I enter my fifties and start to really become conscious that my time on this earth is limited, I'm starting to value my time a little more, I have a little more discretionary income, and I'm not willing to endure dealing with the likes of maxline.

thanks again for sharing your experience,
jd
 
J

jdub486

Rookie
Eagnas Combo 810 (table top version of Flex 940) September 06

60+ frames no problems whatsoever. Machine is structurally solid but the fit and finish is nowhere near a Gamma or Alpha. Overall a great value.
 
varuscelli

varuscelli

Professional
vinouspleasure said:
As I get older is the idea of "paying up for quality" has become more appealing. Through my thirties, I was willing to do an awful lot of pre-sale research and post-sale work to save money. As I enter my fifties and start to really become conscious that my time on this earth is limited, I'm starting to value my time a little more...
Click to expand...

Well said. I don't mean necessarily as it applies to only stringing machines, but life in general. My approach to most purchases these days is to put quality way up there in terms of the weighted factors in making a purchase. And there are a LOT of reasons to do so. In most areas you come out way ahead using that approach. You might pay a bit more, but you usually end up with something that will last, will hold its value, and will give you less grief from maintenance/quality control standpoints. And that can apply to anything from buying cars to home electronics to stringing machines to the coffee maker on your kitchen counter.

Sorry, LttlElvis. I know my comments are far removed from the intent of the thread, and I'm not an Eagnas owner so I can't speak to that part of the thread. I just wasn't sure how else to respond to the comments made by vinouspleasure. No harm intended and NO knock against Eagnas should be read into my reply. Just a general life comment. ;)
 
W

WhiteSox05CA

Hall of Fame
I wouldn't buy an electric machine from what I hear. Although this thread is reassuring. I might get a Challenger I soon.
 
K

Kevo

Legend
I like Antonio have a Challenger 1 and it has been a good machine. Very solid in most respects, and I have had very little trouble out of it. I did drop the weight once while moving it and it broke a stop screw. I trip to home depot fixed that. I also had to clean and adjust the linear gripper once after I strung maybe about 30 frames or so. It got a bit dirty and worked itself loose slightly. Nothing out of the ordinary really. I am planning on selling it though because I want to upgrade to something a bit faster as I am stringing more than ever, and it takes me about 35 - 40 minutes to do a frame on it from pulling the old strings out to taking it off the machine. I'd like to shave about 10 minutes off that, and I think I will need a crank or electric to do that.
 
W

wombat

Guest
Plus 8000

I got a Plus 8000, about 8 moths ago, strung around 70 frames and I had no problems with the maschine, no cleaning, no repairs, no adjustments, just good value:) .
 
S

STRman

Rookie
Flex 840. Excellent. No problems after 2 years. I had a bit of trouble with the tension head when I first got it due to lack of experience with a crank. I had been using a drop weight prior. I called Victor at Maxline and despite forgetting that he was 3 hours earlier than me coast to coast on a Sunday morning, he was patient and gave me good technical support.
My machine paid for itself long ago and I would not hesitate to buy another Eagnas if I ever need one.
Here is a tip though for those that think their tension head is fluctuating and binding. Make sure you keep the rail lubricated. If you let the grease dry up, you could get some binding.
 
R

Rob_C

Hall of Fame
barry said:
Curious what machine are you currently using? Also how long ago did this take place?

Eagnas recently established a store front for secure transactions at http://www.eagnas.com/store/catalog/index.php. I purchased a couple of reels of Eagnas Perfect spin and a machine and the package arrived in 5 days. My customers are big fans of the Perfect Spin and no complaints on their string jobs, which kind of says it all for me!

Lot of people comment about Eagnas, guess Eagnas is considered the Wal-Mart of the stringer industry, but it is tough to beat their price / performance!
Click to expand...

edit. disregard
 
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R

rorschack

Semi-Pro
Got the Flex 740 about two months ago. Non problemo! Loving it since I came from a world known as Klippermate. I actually look forward to stringing my rackets and friends'.
 
D

deehacker2005

Rookie
Bought a Flex 940 a little over a year ago, and probably strung 75 racquets. So far, no problems, clamps, turntable and tension head still working fine. When I bought it, cost me $460.00 which included shipping. I also got a full set of tools, and a reel of string. If you're a home stringer, stringing just for yourself, family and a few friends, Eagnas Flex 940 is tough to beat.
 
Supracool94

Supracool94

Semi-Pro
Eagnas makes it tough to take a chance with them, I bought a TX-03:

http://www.eagnas.com/tx03.html

First, is was missing the power cord. Then it worked for about ten pulls and stopped working. The quality of the overall machine was not very good. Then to top it off, they were going to charge me a 15% restocking fee for returning a machine that never worked. I called my credit card company and had the charges reversed. They make it hard to give them a try, with that 15% fee. Imagine if bought a $1500.00 machine, and were charged 15% to return it. You would be out $225.00 !
 
Ace

Ace

Semi-Pro
Eagnas DEN-3600. Still new, only strung 4 racquets...but so far, so good. Solid machine, good metal clamps, nice set of tools came with it, and 660' of their string, which doesn't look half-bad.
 
P

pnguyen_3kgt

New User
So is ordering from the maxline website a good idea? I'm about to purchase the Eag-300, but after the story from jack, im scared to commit. -_-
 
Fedfan4life

Fedfan4life

Semi-Pro
pnguyen_3kgt said:
So is ordering from the maxline website a good idea? I'm about to purchase the Eag-300, but after the story from jack, im scared to commit. -_-
Click to expand...

Don't be scared to commit. I don't think Eagnas is out there giving people bad service. I certainly know what I'm going into when I was thinking about purchasing an Eagnas machine, reading from all these people who received bad machines. Luckily for me, I live 10 miles away from them. My 300 is brand spanking new and looking at the pictures, its all glossy with no defect whatsoever.
 
1

10-is

New User
I had Pro 845 model for 5 years, work perfectly well, now I have Plus 8000, but i dont know how to calibrated
 
GoochMoney

GoochMoney

Rookie
Got a EAG-300 about two weeks ago...strung 5 racquets on it so far...very easy to assemble and use. I was concerned, but not anymore. This is a lot of machine for $350 and I have already making my money back stringing buddies racquets with the Perfect Spin string that was included.

FYI - Ordered online though the Maxline site...very smooth checkout, processing, and tracking.
 
W

WBF

Hall of Fame
Received an Eagnas Flex 940 for Christmas, will report results once I get a few racquets strung.

On a side note: How is the included string (Perfect Spin 16G)?
 
GoochMoney

GoochMoney

Rookie
WBF - the perfect spin string isn't that bad...i used it to do a couple of old racquets first and it actually felt pretty nice...similar PSGD
 
C

Chuck Parker

New User
I've had a Hawk 80 for more than 6 years. Mostly positive experience. Looking to replace. Looking for better swivel bases and clamps. Looks like I could get a new machine for what replacements would cost. I'm open to sugestions
 
Lakers4Life

Lakers4Life

Hall of Fame
If you are in the market for a new or used machine. I would recomend spring assisted base clamps, over the cone-locks. Especially if you string a lot of rackets.

I recently traded my Flex 940 to a friend for a Gamma 5003, mainly for the base clamps. The only down side of the Gamma 5003 is the poor brake design. Though the new machines have a new brake, it's still made from plastic.
 
M

mlewis721

Rookie
Clarifying some clamp base terminology

Lakers.....Correct me if I'm wrong but the clamp bases on your Eagnas are held down with a piece of hardware that looks like this, no?

wlwupd.gif
 
Irvin

Irvin

Talk Tennis Guru
Eagnas 700 worked fine for a 3-4 years but would not stand up to constant use. I must admit I miss the glide bar clamps at times as they are much faster. I don't miss them when I do ATW or fan rackets.

Irvin
 
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