TW Staff

TW Staff

Administrator From Tennis-Warehouse.com
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  • B
    Hello, the search feature seems to not want to work. Issue began for me last night and appears to be continuing. Is this part of a bigger item, or first you guys are hearing about it? Thanks
    TW Staff
    TW Staff
    Yes, we are aware. The system is again having issues.

    Thanks,
    Tiffani, TW
    CopolyX
    Thanks but I don't think it has anything to do with the server slowness. When I enter the Tennis Talk Updates thread, I see no option to Post A NEW Thread - No Button...
    TW Staff
    TW Staff
    I'll have to look into that. However, it's preferred if you post in Questions & Comments if you want to reach us. That Tennis Talk Update section isn't checked as often as Questions & Comments.
    CopolyX
    hope some can help, I am unable to post in the Talk Tennis > Talk Tennis Updates thread..
    TW Staff
    TW Staff
    We are having server issues so the board is running slowly. We are working to restore it to normal working order. Thanks for your patience.
    I
    How do I delete my Wanted post? I am no longer in search of this racquet
    TW Staff
    TW Staff
    I deleted it for you. The best way would be to use the "report" link (in the bar above the post), and just leave a note for a moderator explaining why you want it deleted.

    Thanks,
    Tiffani, TW
    Bobby Jr
    I had an alert which said my post was removed for linking to another site. It was in the AstroTurf Nike thread (in Shoes and Apparel). The thing is, I only linked to TW products on the TW website (the hard and grass court variants of the Vapor 9.5 shoe). Maybe the post was mistaken for another? Cheers.
    TW Staff
    TW Staff
    Hi Bobby Jr.,

    The post quoted another that contained a link to a competitor site, so your post was removed just in the clean up efforts and not because you were providing a competitor link.

    Thanks,
    Tiffani, TW
    C
    Will you be having a playtest for the new Wilson PS97 CV?
    TW Staff
    TW Staff
    Yes, we are currently testing the new Pro Staff 97 Countervail so it should be ready around the time the racquet is released in early October.
    dmbroddick
    Is it true the new season of Nike will release on Wednesday, the 20th? And if so, can we expect the current fall season to go on sale soon?
    Thanks in advance
    TW Staff
    TW Staff
    Yes, the holiday launch is Wednesday. Typically the old season does go on sale once the new collection is released.
    B
    Quick question, do you know if Babolat will be putting out a RPM Blast Rough 18 gauge???
    TW Staff
    TW Staff
    Brett, Nothing that we are aware of at this time. Thanks, Brittany, TW
    gn
    I would like to change my username to gn. Can you please change it? Thanks.
    TW Staff
    TW Staff
    Please send in an email request to discussadmin@tennis-warehouse.com with your updated username. Thanks, Brittany, TW
    J
    I would like to know the reason for the deletion of a thread that I started back in July, "Pliskova: Worst WTA No. 1 ever?" It disappeared today, although it did not violate the TW Message Board Policies (which I’ve read). The thread was a lively discussion of the status of the WTA and its ranking system. Since no notice was given to me, I am obliged to request an explanation here. Thank you.
    TW Staff
    TW Staff
    JMR, We have had several threads in the past with a similar theme. IThey have led to fighting and the threads have been derailed pretty quickly. Your thread was on the same path and has been deleted. Please feel free to email in to discussadmin@tennis-warehouse.com for any additional questions or concerns. Thanks, TW Staff
    W
    I have a suggestion I want to run by you

    How about having a sub-section for just Match Statistics threads?

    There's a lot of such old threads and occasionally new ones pop up... I think it'd be convenient to have them all stashed together for easy reference, neatly organized
    KANZA
    I was hoping to send your buyer Heidi some samples of our products. What would be the best way to get in touch with her?
    TW Staff
    TW Staff
    Please send an email to discussadmin@tennis-warehouse.com for further information.
    Thanks,
    Tiffani, TW
    pabletion
    Hi, could you tell me what kind of discount are ATP players able to get from TW? Im helping out a junior who is about to start playing Futures events
    TW Staff
    TW Staff
    pabletion, you would need to call in as there is a several step process. You can call the racquet specialist line at 1 (800) 799-9230 and they can help you out. Thanks, Brittany, TW
    BeatlesFan
    How do we anonymously report a double account?
    TW Staff
    TW Staff
    You can report one of the posts of the suspected double account by clicking on the report button at the top of post. In the comment section, metion that you suspect a double account. this can only be seen by the moderators. Thanks, Brittany, TW
    HunterST
    Hello, I asked this in a thread but thought this might be quicker.

    Is there a way to see when backordered demo racquets that I am waiting on will be available? The statuses on my demos have changed from "Yes" to "waiting" several times, and the dates have changed as well. I understand they are very popular choices, so just hoping to get an idea of when I can expect them.

    Thanks!
    TW Staff
    TW Staff
    Hi HunterST, I was in the process of answering your question in the other thread. Please check them out the answer over there. Thanks, Brittany, TW
    S
    Hello, I was trying to send you a PM about your forum but it would not let me. Would it be possible for you to send me a PM to start the conversation?
    I
    Can I put a tennis petition on the message boards ?
    TW Staff
    TW Staff
    Irrefutable, thank you for asking but unfortunately, we do not allow petitions or surveys on our message board. Thanks, TW Staff
    NoleFam
    I just made a Borg/McEnroe movie thread without realizing there was already one further down in the history. Please delete.
    TW Staff
    TW Staff
    NoleFam, your thread has been deleted. Thanks, Brittany, TW
    I
    Can I get my account approved ? I have a new computer and email and need to start over
    TW Staff
    TW Staff
    The account is already activated so I am unsure of what your request is. Please email us at discussadmin@tennis-warehouse.com.
    J
    TW Staff, I apologize for my vulgar comment on that thread. It was inappropriate, I sometimes do type without thinking.

    I'm replying here as I can't seem to reply in my inbox.

    All the best and apologies.
    @Kevin
    May I know what happened to my thread?
    TW Staff
    TW Staff
    It was deleted because it offered the racquets for sale, which is not permitted outside the Classified section. You may discuss the racquets in that section but if you wish to sell them, please create an ad in the For Sale subforum.
    • Like
    Reactions: @Kevin
    6
    Dear Sir/Madam,

    May I request to have my username changed to something meaningful: "Neil_Fedfan" (without the quotes)? :)

    Regards
    TW Staff
    TW Staff
    Please email in to discussadmin@tennis-warehouse.com. We will let you know the guidelines for changing usernames. Thanks, Brittany, TW
    F
    how can i change my username?
    TW Staff
    TW Staff
    We do not allow users to change their usernames except for cases for privacy. You may have this username de-activated and sign up with a new account. For further information, please contact us via email at discussadmin@tennis-warehouse.com.
    I
    Hi, New member here. Could you tell me where, if poss., I might be able to buy the Dunlop idapt raquets here in UK please. Any info?

    Cheers
    TW Staff
    TW Staff
    I'm not sure where you can get them locally. However, we do ship Dunlop to the UK and still have iDapt racquets available. Thanks, Brittany, TW
    N
    Will you guys be having a playtest for the Asics Court FF? If you guys are how can I apply for the playtest?
    Also are you guys going to do a video review on them?
    TW Staff
    TW Staff
    Ninjamaster, Yes we plan on doing TW playtester review on the shoe. However, we have a long list of shoes to review so we are a couple months out. We will be doing both and written and video review. Unfortunately, we will not be doing a Talk Tennis playtest on the shoe. Thanks, Brittany, TW
    V
    Hi are the babolat grip sizes running bigger still? i owned a babolat pure drive gt the first gt model that came out . Even after replacing the syntec grip with skinfeel i still thought it was bigger than a wilson. my grip size is a 4 1/4 and I'm looking to buy the new pure drive. should I purchase a 4 `1/8 instead?
    TW Staff
    TW Staff
    I don't think that the grip has changed on the Pure Drive. If you feel like the Pure Drive's 4 1/4 was too big, the 1/8 would work for you.
    Holliman
    Hey Brittany,

    Is there any way to edit my user name? When I signed up I didn't realize I had posted my full name. I'd like to change it to reflect Holliman. Thanks for any help you can offer.

    Alex
    TW Staff
    TW Staff
    Yes, please send us an email at discussadmin@tennis-warehouse.com with your updated username and I can update it for you. Thanks, Brittany, TW
    Doctor/Lawyer Red Devil
    Can you fix the current forum issue and make sure it doesn't happen again when a big match is going on?
    S
    SideSpinSliceIsNice
    Don't know what they're doing or if they're doing anything but this is really annoying. Also discouraging people to post and contribute to the site.
    TW Staff
    TW Staff
    Sorry for the delay! The issue should now be fixed! Thanks, Brittany, TW
    B
    Hello, I'd like to get my registration deleted. Thanks
    TW Staff
    TW Staff
    I can delete your account for you. Once we delete your account, we can not reverse it. Please reply to confirm that you wish to have the account deleted. Brittany, TW
    B
    Britophile
    Yes, I confirm that I'd like to get my account deleted. Thank you
    Teddie
    HI, I submitted a post in classified UK & Europe, how long before will be approved? thanks
    TW Staff
    TW Staff
    lonelissy, Ads take up to 24 hours to be approved on weekdays and all ads submitted over the weekend will be moderated on Mondays. I looked up your ad and unfortunately, it won't be approved as it is missing the mandatory form and additional information required for products rated between a 9-9.5/10 which includes BOTH specific time used and any cosmetic blemishes. Thanks, Brittany, TW
    C
    I made the topic, "does she know its 2016", because they now get equal prize money. Yet she is complaining about equal pay. Just be honest, negative things about serena arent allowed here, even articles that make her look silly with direct quotes
    S
    sureshs
    Obviously you lack elementary reading skills. She was referring to the struggle so far and how even in 2016 you have people like Roy Moore. Try harder - your bitterness is showing which is typical of men who achieve nothing. TW Staff did the right thing
    Boozyuzi
    Hi, I organise one of the competitions on the forum - the WTA Sudden Death League - and I am wondering if Tennis Warehouse would consider offering something as a prize for our players. Perhaps as an end of year prize for the end of 2017 ? Can you please PM me if that is something that is possible ? Perhaps vouchers or something ?? thanks, Dave.
    N
    Hi.i would like to ask,why trere is no review about the new wilson ps97ls and blade 98 L.I thing a lot of people are waiting...
    TW Staff
    TW Staff
    ntinos1972, Unfortunately, we are unable to review every racquet. We try to pick the racquets that our customers will be most interested in. We do not have plans at this time to review either racquet. However, I will put it on our requested playtest list to evaluated in the future when we have extra time. Thanks, Brittany, TW
    boredone3456
    Question, probably 50% of the time in the last 2 weeks when I try and access the forum on my mobile device I am told that it is not available or that the forum is not secure. Has something happened, like a hack or something? I experience no such issues on a desktop and from all I can gather there is nothing wrong with my phone
    TW Staff
    TW Staff
    I have let our IT department know and they are looking into it. . Brittany, TW
    DreddyTennis45
    Hi, whenever I log onto this website on my phone, using google chrome, there is often a security certificate warning that displays saying this website is "insecure." This makes posting and viewing threads very difficult and I was wondering if there was anything you guys could do
    View previous comments…
    DreddyTennis45
    DreddyTennis45
    Yeah It's only happened pretty recently, I had no problems up till then
    boredone3456
    boredone3456
    wish I read down before I posted...I am having the exact same issue and its only on this website
    TW Staff
    TW Staff
    I have let our IT department know and they are looking into it. . Brittany, TW
    The Green Mile
    Hi, is there any news on the missing threads and posts?
    TW Staff
    TW Staff
    I have let our IT department know and they are currently working on a solution. Thank you for your patience. Brittany, TW
    DreddyTennis45
    Hi TW is there any way to appeal a removed post?
    TW Staff
    TW Staff
    Send an email into discussadmin@tennis-warehouse.com and we will look into your request. Thanks, Brittany, TW
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